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Desktop app loses synchronization with other players

Desktop app loses synchronization with other players







Operating System

Windows 10


My Question or Issue

I use the desktop Spotify application to control Spotify on another device . Lately the desktop player has stopped synchronizing and no longer shows correct "Now Playing" information.

This also has the effect of preventing me from resuming playback after pausing.

This issue persists between Spotify software updates and reboots.

The web browser shows the correct Now Playing information. 



4 Replies

It seems to be working as expected as of today. Odd. 

And it's back to not working : /

Hey @Au70,


Thanks for reaching out about this here in the Community. 


Would you mind double-checking you have both devices on the same WiFi network as well as simultaneously available in the device's box on the app's playback bar and (if you already do but they still won't sync) restarting your WiFi router as well as the app on each device before trying again? 


Let us know how it goes following this attempt. We're looking forward to your update so we can keep taking care of this with you if needed and we're here to help with anything else too! 

Mario Moderator
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Hi Mario,

Thank you for the suggestions. Yep, they're both on the same network and they can see each other via Spotify. They have both been restarted and the issue is still intermittent. Restarting the WiFi access point had no effect.

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