Desktop app not working correctly

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Desktop app not working correctly

Magnum_01_
Casual Listener

Plan

Family Premium

Country

Canada

Device

PC

Operating System

Windows 7 Pro

 

My Question or Issue

Since the start of the week, everytime I go on the app to play music from a playlist or something that I searched, the player get really laggy. I click "Pause", it pauses 5-60+ seconds later. Same thing with skipping, or going back.
Plus, when the app finally do what I ask, the player(The bar where the song playing is showed) is just completely wrong. I can't even explain what is happening.

2 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @Magnum_01_, thanks for reaching out to the Community!

 

Could you try logging out > restart device > log back in? If that doesn't help, let's try a clean reinstall of the app.

 

Let me know how this goes 🙂

Billy-JRock Star 24
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Magnum_01_
Casual Listener

Already tried logging out, reinstalling the app, restarting my pc. Nothing is working. Went to do some research on the forum, tried disabling hardware acceleration but didn't change anything neither.

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