Desktop app starts playing with a Teams Incoming Call

[bethesdaadk]

Plan

Premium

Country

US

Device

Dell Latitude 9420

Operating System

Windows 11

My Question or Issue

Spotify Desktop app is open but not playing.  I receive an incoming phone call on my Teams app and Spotify starts playing music!  This is the wrong time for music to play.  

Microsoft Teams version 23190.500.2225.2952.

The client version is 49/23070902137.

[Eni · Accepted solution]

Hey there @bethesdaadk, 

Thanks for reaching out about this and welcome to the Community. 

Just to confirm, is this only happening on your PC or on other devices as well?

If this only happens on your PC, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble.

If the issue persists, would you mind sending us a short screen recording of the issue happening so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be on the lookout.

[bethesdaadk]

Reinstall seems to have fixed it - tested it one time. Thanks.

[Eni]

Hi @bethesdaadk, 

Thanks for getting back to us and letting us know! 

Great news! Give us a shout if it starts misbehaving again, we're here to help. 

Have a great day 🙂