Discover Weekly didn't update

[psychnina]

 This is the first time my Discover Weekly didn't update. What should I do? Can Spotify solve it for me?

Thanks,
Carol

[MattSuda]

Hey @psychnina

I'll pass this on so someone can look into this for you.

[psychnina]

I hope it doesn't take long because it's almost Thursday and it hasn't updated yet. What's bothering me is that it didn't update in any of my devices so the problem is not with my computer, it's with my account.

[MattSuda]

Hey @psychnina

Just to check,

Have you been streaming music recently and do you regularly listen with Private Session? Also, do you only stream from the Discover Weekly playlist (streams from the DW playlist don't count towards your recommendations)?

I know the questions sound silly and common sense, but this info will help the team look into it. Thanks!

Hopefully it will update on Monday!

[psychnina]

No, I've listened to different playlists and I never use the private session. The thing is, on Sunday my computer app began having problems playing the songs. It started around noon. I tried listening on the website and every time I tried to play a song the message "Can't play the song" appeared. It's strange because on my phone it worked fine. I uninstalled and reinstalled the app, cleared the cache on Chrome, and it went back to normal. I don't know what happened really. I'm not even a free user, I'm premium, as you can probably see on my profile. It's been such a bore not to have my playlist updated. 😞

[MattSuda]

@psychnina

Thanks for the details. I understand your frustration.

If your Discover Weekly playlist does not update this upcoming Monday, post back and we'll investigate the problem.

[psychnina]

Well, it didn't update again.

[luapnodyl]

Same here - I've  had the same playlist for three Mondays in a row now. I've got it running on several devices (Windows, Mac, IOS and Android) and I'm seeing the same issue on all of them. 

[brunodorigo]

Same here. Hasn't been updated for 3 weeks now.

[MattSuda]

@psychnina @brunodorigo @luapnodyl

Sorry for the trouble.

I have passed this entire thread to that this can be looked into.

Thanks for your patience. 

[MattSuda · Accepted solution]

I have some good news for you all! Let me know how it goes.

@psychnina

You don't seem to be follwing your Discover Weekly playlist. You can log into your account account on a desktop computer > go to Browse > Discover, and make sure you are following the Discover Weekly playlist. 

@brunodorigo @luapnodyl

Your Discover Weekly playlist should have been updated now. Try logging out and then log back in. Also, I believe your account is through Facebook? Make sure you are logging into the correct account.

[brunodorigo]

Thank you @MattSuda for your response.

I have tried logging in and out a couple of times and nothing changed. My account is through Facebook and I believe I'm logging in the correct one (don't even know another way to do it).

Tried it on my phone and laptop and still have the same Discover Weekly from 3 weeks ago.

[brunodorigo]

Thank you @MattSuda for your response.

I have tried logging in and out a couple of times and nothing changed. My account is through Facebook and I believe I'm logging in the correct one (don't even know another way to do it).

Tried it on my phone and laptop and still have the same Discover Weekly from 3 weeks ago.

[luapnodyl]

@MattSuda

All seems good now. I've got an updated playlist across all my devices now. 

Thanks

[MattSuda]

@brunodorigo

At this point,

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[brunodorigo]

For some reason today the playlist was updated. Thank you @MattSuda!

[woodycakes]

Hi, this is the case with myself as well. It hasn't updated in 2 weeks now. 😞

I've tried the following across all my devices (desktop app, mobile app, desktop browser)

- I've logged in and out

- I'm not on private mode

- I stream from other playlists.

- I follow/unfollow the playlist

Also when I log on from my desktop browser via play.spotify.com (and I close the desktop app and all other apps), I get this erorr message (please see attached image)

Is there any way I can get help please?

Thanks!

[MattSuda]

Hey @woodycakes

Thanks for the report. This has been passed on. It should be fixed in 48 hours or so.

Let me know how it goes.

[Madhusa]

Hi, I'm facing the same problem. Hasn't updated in two weeks 😞

[wtever88]

my Discover Weekly didn't update, i've tried loggin out and loggin back in, and still not updated. Any solutions?