Discover weekly empty

Solved!
Reply

Re: Discover weekly empty

Moderator
Moderator

Hey folks,

 

Thanks for reporting this to us.

 

Could you first try the following:

  • perform a clean reinstall (remembering to clear cache/any stored files)
  • remove your offline devices by going here (note: you will have to redownload any music you had saved for offline listening on those devices)

If, after doing this, you are still experiencing this issue, could you please provide us with the following info:

  • device(s) + OS version
  • exact Spotify version
  • did the issue present itself after an update?

Thanks! We'll be looking out for your replies.

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Discover weekly empty

AegisFalcon
Regular

@Peter wrote:

Hey folks,

 

Thanks for reporting this to us.

 

If after performing a clean reinstall (remembering to clear cache/any stored files) you are still experiencing this issue, could you please provide us with the following info:

  • device(s) + OS version
  • exact Spotify version
  • did the issue present itself after an update?

Thanks! We'll be looking out for your replies.

 

 

 PC Windows 10 64Bits

SPOTIFY VERSION 1.0.99.250

issue present since the first 2019 updates

 


Re: Discover weekly empty

MadLove
Regular

Looks like following this solution did the trick for me, (I can both play songs again and my Discover Weekly succesfully loaded all the remaining songs).

I hope it's permanent.

@Sebasty wrote:

Hey @nan1 and @cruse

 

I suggest taking a look in your hosts file. :)

Sometimes it may contain entries that are related to Spotify, and as a result of the file rerouting Spotify traffic to void or loopback, your Spotify app is likely going to act dysfunctional.
It's easy to check and edit hosts, you just need admin rights!

 

Try this:

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 spclient.wg.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.

 

Let me know how it goes :)

Re: Discover weekly empty

Moderator
Moderator

Hey @AegisFalcon.

 

Thanks for getting back to us with that info.

 

Would you mind trying the extra troubleshooting step that I added to my previous post and seeing if that fixes it for you:

  • remove your offline devices by going here (note: you will have to redownload any music you had saved for offline listening on those devices)

Also, could you give the solution that @Sebasty suggested (reposted by @MadLove above) a try?

 

Let us know how it goes! We'll be right here if you need any further help.

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Discover weekly empty

n0graB
Newbie

SPOT ON! That solved the issue straight off!
But I still don't get what caused the sudden issue?

Solution!

Re: Discover weekly empty

Moderator
Moderator

Hey folks,

 

Sounds like @Smexyskeletor's solution from this thread solved the issue for you - kudos to you!

 

Let us know if you're still experiencing this issue - we'll be here to help.

 

 

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

Re: Discover weekly empty

Cyldman
Casual Listener

The issue was solved, but next week, I don't have any songs and reinstalling is not helping.

Re: Discover weekly empty

pod764
Regular

None of the solution posted or lilnked here resolve the issue for me.

Re: Discover weekly empty

Moderator
Moderator

Hey @Cyldman and @pod764,

 

Thanks for reaching out to us about this.

 

Would you mind sending us a screenshot showing us what the issue is?

 

Once we have that, we'll be able to look into it further.

 

Thanks! We'll be looking out for your replies.

 

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Discover weekly empty

pod764
Regular

@Peter

thanks for your reply. I can't play any music on my desktop nor the webplayer. On my desktop the spotify bibliothek is also empty like shown in the pic below as well es the weekly playlist and the release radar.  The funny thing is though, that on my phone everything is working fine.  Like i said, i already tried everything listed here in this thread and it still wont work for me.image.png

SUGGESTED POSTS