Download option resetting

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Download option resetting

amateusn
Newbie

I use Spotify Premium both on my Android and Windows.

 

For at least past 6 months I'm unable to download my playlists at Windows app. When I toggle "download" it works fine, but when Windows restarts it resets and all playlists get back to Online mode. Android works fine.

 

I'm sure other people has/had the same issue, but couldn't find the solution on my research.

 

I've waited 6 months hoping for an update that could fix that. No lucky.

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Re: Download option resetting

Maria_B
Roadie
Hey @amateusn!

 

Welcome to the Spotify Community.

 

That's odd. In this case, let's try a deeper reinstallation to get this fixed. Just follow these steps:

 

  • Log out of Spotify and then close the program.
  • Uninstall 
  • Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage 

 
  • Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

 

There is a folder for each profile that has been logged into Spotify on that computer account. 

 

  • Restart your PC.

Keep us posted.

MJ
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