Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
hello, I use spotify on pc and on some pubs the reading does not launch (the ad) and when we click on the image that redirects us to the site with a 404 error and it blocks the application, I must restart it to zap the ad. I already empty the cache but nothing helps
Hey @TomArnaud
That's odd!
It may be a broken ad indeed. I'll need more information on this, so please tell me the following:
The address of the website it redirects
A screenshot of the ad that's not working
The country you're in (as ads are often regional)
You can also try reinstalling Spotify to see if that helps 🙂
This is how to perform a clean reinstall:
1. Close Spotify and uninstall it.
2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.
3. Restart your computer.
4. Now reinstall Spotify.
Keep me posted!
Thank's !
The solution works for the moment.
I'll get back to you tomorrow.
I'm in France, in the ads that did not work there was often that of https://www.red-by-sfr.fr/
Hi, the error reproduced, here is the information I could get:
Ad id : {"adId":"2cf901562f7ebd860000000000000001"}
Redirect URL: https://www.spotify.com/us/fail404/
That's odd, I'll ask around about this.
Just for check, could you go to the web player and play music there to see if you get the same error there? 🙂
Keep me posted!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…