Error 53 on windows 10

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Re: Error 53 on windows 10

musiccornercv
Roadie

No problem. :) Spare your laptop, you'll need it to play your songs! This issue is a bit mysterious but there must be a way to solve it. I've asked some people with more expertise to look into this. They said perhaps you have some older Spotify versions somewhere in your PC.

 

So first we need to delete Spotify completely.

  1. Go to your Configuration screen
  2. Click Programs and Parts
  3. Find Spotify
  4. Delete it

Once it is completely gone, click here (spotify.com/download) to reinstall it.

Re: Error 53 on windows 10

alyssacook1029
Music Fan

It seems spotify isn't in the programs folder :\

Re: Error 53 on windows 10

musiccornercv
Roadie

Hey!

Merry Christmas! (Or if you celebrate something else, happy something else.)

 

Just to make sure, 'Programs' is not a folder. I mean this place:

1.png2.png3.png4.png

If you can't Spotify here that means it really isn't there.

Re: Error 53 on windows 10

alyssacook1029
Music Fan

Yeah, that's where I was going (also merry christmas) and it's still not there.

Re: Error 53 on windows 10

musiccornercv
Roadie

Thanks for all your patience and the hard work on your end. (You really are being awesome about this!)

I've had a couple people look at this issue but we haven't found a solution yet. I have escalated it now and hopefully we'll figure it out soon.

 

I'll keep you posted!

Re: Error 53 on windows 10

alyssacook1029
Music Fan

Thank you so much for helping me.

Re: Error 53 on windows 10

musiccornercv
Roadie

Okay, I know we've tried this already, but could you please do these steps again? When you do, if something goes wrong, try to make a screenshot and post it here, so we can see what's wrong.

 

  1. Download Spotify Installer (Put it on your Desktop so it's easy to find)
  2. Restart your computer in Safe Mode. To do this, press and hold the F8 key as your computer is restarting.
  3. In Safe Mode, open the Spotify Installer and go through the installation process.
  4. Once Spotify is installed, restart your computer normally.
  5. Open Spotify.

Re: Error 53 on windows 10

alyssacook1029
Music Fan

Okay. I am so, so sorry to do this, but I think I might stop. I put my laptop into safe mode and it stuffed it up big time, it wouldn't load past a certain point. I don't want it to happen again, so if the only way to get it to work is through safe mode, I don't want to do it. Again, I am so sorry. But most other ways I'm willing to try.

Re: Error 53 on windows 10

musiccornercv
Roadie

Oh yikes! I completely understand why you don't want to try this. I have no idea how safe mode could do something like this though. Have you checked your laptop for virusses?

 

Anyway, I think we've tried everything, so perhaps it's time to contact Support. Give them the link to this thread so they can see what we've tried so far. If you get an automated repy referring you to the forums, just reply to that email.

 

Sorry, I couldn't figure this one out. Tell me if you get any results/problems though. I will continue working on it as well.

Re: Error 53 on windows 10

alyssacook1029
Music Fan

Okay. Thank you so much for your help.

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