Every songs has disapeared

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Every songs has disapeared

totolevélo
Casual Listener

Plan

Free

Country

 France

 

Operating System

Windows 10

 

My Question or Issue

 Hello, I have a problem with my spotify on my pc, when I go in any playlist done by spotify or my favorite songs, there isn't any songs. And when I'm clicking play on a playlist nothing happens. But with the same account everything work well on my samsung S7. I tried to reinstall it with Windows Store and with google. Nothing more...

Thanks for your help.

 

PS : Sorry for my english

 

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Re: Every songs has disapeared

Mantisentil
Community Legend

Hey there @totolevélo!

 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

 

Have a nice day!

View solution in original post

3 Replies
Highlighted
Solution!

Re: Every songs has disapeared

Mantisentil
Community Legend

Hey there @totolevélo!

 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

 

Have a nice day!

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Re: Every songs has disapeared

totolevélo
Casual Listener

Thank you very much

Re: Every songs has disapeared

Mantisentil
Community Legend

@totolevélo!

 

Anytime mate! Cheers 🙂

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