Friend Feed not working

[FateGasm]

Plan

Premium

Country

 Malaysia

Device

Lenovo G40-70

Operating System

Windows 10
Spotify version

1.88.353.0 (From Microsoft Store)

My Question or Issue

 Friend feed column is showing but not working. "Hmm, the friend feed failed to load" but retries never work. Problem thread marked as fixed but doesn't seem so to me 😕

[Sebasty · Accepted solution]

Hey @FateGasm

I recommend the following method.
There is a file named hosts which may sometimes contain entries that redirect some Spotify traffic to void, causing issues like this.

It's easy to fix this issue, just follow this:

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.

You can also try removing all lines to see what happens.

Let me know how it goes 🙂

[FateGasm]

It worked! Thanks a lot bud

[rutger9800]

Plan

Premium

Country

The Netherlands

Operating System

Windows 10
Spotify version

1.0.88.353.g15c26ea1

This solution does not work for me because my host file has just the standard stuff from Microsoft in it.

Edit: I'm installing some windows updates now, i'll get back here when they are done.

Edit2: Updates are done but the issue still exists.

[rutger9800]

I did notice this happens ever since I've changed my plan from Premium to ' Premium for family' . At first it only didn't work on my Desktop PC, but now on my laptop too.

If someone from support could contact me about this that would be great, because it seems like an account problem of sorts.

[PascalJanssen]

Plan

Premium Family

Country

The Netherlands

Operating System

Windows 10
Spotify version

1.0.88.353.g15c26ea1

Same problem here since today. Nothing in the host file.

Reinstalling spotify, and disconnecting/reconnecting to facebook didn't solve it.

EDIT: I just noticed concert recommendations are also no longer working.

[Sebasty]

Hey!

It sounds quite weird that going to Premium Family brings the issue out.

You can try revoking access to all apps to see if that makes some difference.

All the apps connected to your Spotify account are here.

(Spotify's own apps should return anyway. For external apps like last.fm you have to reconnect manually)

Let me know how it goes 🙂

[lucky999]

Having the same issue but this didn't help me either. I'm also on the family plan, ironically.

[rutger9800]

Thanks for your reply!

I removed all apps from that list, but still nothing. After that I also used the log out everywhere button, also nothing changed.

[rutger9800]

5 hours later and now all of a sudden it works again. I'm not sure what fixed it, at least it works on my laptop now, i'll check later today on my desktop.

[Sebasty]

Hey @rutger9800

How are things on your desktop? 🙂

@lucky999, are you still having that issue?

[rutger9800]

I didn't have time to check yet, i'll do so later in the evening.