Full Screen button missing but using premium

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Full Screen button missing but using premium

samuelzhang
Regular

Plan

Premium

Country

Singapore

Device

Thinkpad X1 Extreme Gen 2

Operating System

Windows 10 

 

My Question or Issue

The full screen button beside the volume slider is missing. I had it a while ago but recently it has disappeared. I have already tried reinstalling the app. Please advice thank you. 

7 Replies

Alex
Moderator
Moderator

Hi there @samuelzhang,

 

Thanks for reaching out about this in the Community!

 

Can you try running a clean reinstall of the app, this is different than deleting and reinstalling as it involves deleting all app data. Check out this Spotify Answer for a step-by-step guide.

 

If after that you still don't see the button, please attach a screenshot to your next reply so that we can see how things look on your end.

 

We'll be on the lookout for your replies 🙂

AlexModerator
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samuelzhang
Regular

Hi, despite a clean install, the full screen button still does not appear

Ver
Moderator
Moderator

Hey @samuelzhang,

 

Thanks for getting back to us 🙂

 

It's a good idea to reinstall the app in Safe Mode. We'd suggest you also try running the app as administrator. Are there any changes?

 

If the issue persists, you can share with us the Spotify version. You can also send us a screenshot of what you're seeing. We'll investigate this further.

 

Keep us in the loop! We'll be right here if you have any questions.

VerModerator
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samuelzhang
Regular

samuelzhang_0-1610019157892.png

samuelzhang_1-1610019165350.png

this all i see, and here is the spotiy version

Mihail
Moderator
Moderator

Hey @samuelzhang,

 

Thanks for getting back to us and for the screenshots.

 

Could you borrow a friend or family members account and see if the full screen button comes up there?

 

It would be great if you could also test it on another device and see if the functions is available there.

 

With these troubleshooting steps we can narrow down the root cause of the issue to either the device or your account.

 

Keep us posted, we'll be on the lookout for your reply.

MihailModerator
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If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

samuelzhang
Regular
Hi, i have tried both switching accounts and signing in on a different device, however the fullscreen button is still not there

samuelzhang
Regular
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