GOOGLE HOME PLAYS THE WRONG SONG (Song Radio) AND SPOTIFY IS IGNORING THE PROBLEM

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GOOGLE HOME PLAYS THE WRONG SONG (Song Radio) AND SPOTIFY IS IGNORING THE PROBLEM

noheart
Newbie

Plan

Premium

Country

 USA

Device

Google Home Mini

Operating System

Firmware 145350

Cast Firmware 1.37.145350

 

 

My Question or Issue

 

Honestly Spotify... This issue has been going on for OVER A YEAR with no solution in sight from you guys. 

The problem is as follows,

Ask Google to play a song: "hey google play Thothiana"

Google: "Okay, here's Thothiana by Blueface"

Google: Plays Song Radio based on Thothiana, instead of the song I requested.

 

I deadass have asked Google to play this song every day this week with zero issues...I woke up today and was met with this issue first attempt. 

 

Here are some similar user threads describing the same issue: 

 

https://community.spotify.com/t5/Ongoing-Issues/Google-Home-Playing-Wrong-Song/idi-p/4377872 

 

The thread above is from FEBRUARY 3RD 2018 and the spotify response was:

"After some testing on our end, we've confirmed this is expected behaviour with Google Home."

Yeah that response is complete**bleep** because it has literally worked for me everyday for the past several months, up to today.

 

Here is another thread from April 2018 describing the EXACT same issue I am having:

https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Spotify-Plays-Wrong-Song-Song-Radio-o...

 

No response from spotify...I wonder why?

 

Here is another user thread, again exact same issue....this one is from DECEMBER 2017

https://community.spotify.com/t5/Ongoing-Issues/Google-Home-Playing-wrong-Song-with-Premium-Spotify-...

 

Here is the official response from spotify: 

"We haven't heard from you in a while so we'll be closing this thread for now."

 

Is this actually **bleep**ing joke? What kind of customer support is this? You do realize we are PAYING for your service right? 

 

  

 

 

 

 

 

 

 

1 Reply

Re: GOOGLE HOME PLAYS THE WRONG SONG (Song Radio) AND SPOTIFY IS IGNORING THE PROBLEM

Alexandra-021
Visitor

Hi I'm having literally the same problem all I want is for the Google Home Speaker is to play Into The Unknown from Frozen and then she says she's going to play into the unknown from Frozen 2 and she list the correct artists and then she plays some stupid techno beat by Tom Bolton. This is not what I wanted to listen to I haven't tried it with other songs but this is absolute garbage and nowhere on the Spotify community help has anyone seem to have the answer.

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