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Getting Ads in a Premium subscription

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Getting Ads in a Premium subscription

Sbtien
Visitor

Premium

FRANCE

 

Device

Desktop

Operating System

Android

 

Hi !

It's been a long since i'm a premium user and i dont know if its recently but im getting Ads.

Are we not supposed to be ads free when we are premium ?

it's really annoying considering that you pay for a service and you still have many ads by being "Premium" or whatever promo for a random things.

 

It really make me think to unsubscribe to premium.

 

Best,

1 Reply

Re: Getting Ads in a Premium subscription

Jeremy
Moderator
Moderator

Hey there @Sbtien,

 

Thank you for your post here in the Community.

 

You should not hear that as a Premium user.

 

Can you log out and then log back in to your account?

 

It can also be good to make sure that you don't have multiple account. You can see how you find that out here.

 

Does this occur on one specific device or multiple devices?

 

We'll keep an eye out for your reply 🙂

 

Cheers!

JeremyModerator
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