Home page, Good morning/Good afternoon/Good evening shows unrefreshed content

[Guillemfc18]

Plan

Premium

Country

Spain

Device

(Samsung Galaxy A51, Lenovo ideapad 330)

Operating System

(Android 11, Windows 10)

My Question or Issue

Good evening,

At the home page, where the Good morning/Good afternoon/Good evening thing is, it shows unrefreshed content since a couple of months or so. For that matter it still shows unfollowed podcasts and deleted playlists.

I've tried to uninstall the program and install it back, but no result has came up.

I'd love if someone could help me, it is such a great tool for me.

Thank you!!!

[MateusM]

hey @Guillemfc18! Welcome to the Community! 👋

Just to clarify, are you talking about the shortcuts? If so, they're always updated as long as you listen to music, playlist, and podcasts on Spotify. So make sure to keep listening to new content like playlists, albums, songs, or podcasts on Spotify, you should see those shortcuts updated as long as you listen to them.

If not, can you please attach a screenshot of what you're talking about? We'd love to help you out!

I'll be on the lookout for your reply.

Mateus.

[Guillemfc18]

Hi Mateus,

Thank you for answering.

Yes, basically the shortcuts don't refresh even when I play different music or podcasts over there.

And it still shows unfollowed podcasts. It has been the same for a month or so.

I guess it is some kind of error but I don't know.

Here I leave a screenshot with what I mean.

There is a song reproducing from a playlist but it still don't appear.

[MateusM]

Hi there @Guillemfc18! Thanks for getting back to us!

We understand you've already tried reinstalling. However, we'd like to suggest a clean reinstall as this is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble. You can follow this article if you have concerns about how to make a clean reinstall.

Keep us posted on how you get on.

Mateus.

[Guillemfc18]

Hi, I've tried the clean uninstall in both devices and it still doesn't
work.
Thanks for your help, maybe it has happened to more people and it will be
solved in an update.

[Eni]

Hi there @Guillemfc18, 

Thanks for getting back in touch. 

Just to confirm, is this only happening on your phone or on other devices as well?

We'd suggest that you try logging out and then logging back in twice. We know this sounds odd, but it's how the app forces a cache refresh.

If this doesn't do the trick, we recommend checking if the OS of your phone has any pending updates. 

Keep us posted 🙂 

[Guillemfc18]

Hi,

It has happened in my laptop as well, so I guess it's some kind of error
with my account or something.
I already tried to log out and log in back before the clear uninstall but,
now that I have done it again right after, it still doesn't work.

I have checked out if there were any updates in both devices and both are
in theri latest version.

May I try writing with spotify support directly?

Thanks for your support, very much, I appreciate your patience. ❤

[Eni]

Hey @Guillemfc18, 

Thanks for getting back to us 🙂

In this case, could you ask a friend or a relative to log in to their account in your devices to check if the issue persists with a different account? This would help us to know if the issue is account related. 

On another note, we're always happy to help you here in the Community, but if you prefer, you can also reach out to our Support team through any of these channels. 

Keep us in the loop!

[Guillemfc18]

Hi, good afternoon.

I tried to make a relative log in their account and everything worked as
supposed, it refreshed as we were playing different music (tried on both
devices)
I also tried to create a new account and it has been working correctly.

But when I try on my account again it does not work, it doesn't refresh.

Thanks for your help again, I really appreciate it. 🥺

Waiting for your answer. 😁

[Eni · Accepted solution]

Hi there @Guillemfc18, 

Thanks for your reply 🙂

In this case, it seems that the issue is isolated to your account. No worries, you can go ahead and follow this guide to transfer your content from your account to the new one you created. 

Since you have a Premium subscription, we recommend cancelling it with the steps in this article and subscribing again in the other account.

Let us know how it goes.

[Guillemfc18]

Hi, I'm back.

I have spoken with support too. And it is a solution, so thank you very
much for your help.
The thing is that i want to have the same email in the new account and they
told me, once my old account is deleted finally I can change the new
account and put the old email as well.

So, thank you very much for your patience and for the information you gave
me to transfer the music into the new account,

I really appreciate it. ❤🥺

[Eni]

Hey @Guillemfc18, 

We're glad to know that it was finally sorted out, and appreciate you taking the time to share your experience.

If you have any questions or need anything else, the Community is here for you.

Have a great day 🙂

[spiffydean]

This is not "solved" or only isolated to this person's account. There are so many other posts about this. I just wrote a detailed explanation of the issue here:
https://community.spotify.com/t5/Your-Library/good-morning-good-afternoon-good-evening-playlists-are...

[Elena]

Hey there @spiffydean!

I've just replied to you in the other thread, thanks for bringing this up.

Hopefully we'll have more news to share on this soon.

Have a great day!

[Jan_T]

**bleep**! Please, Spotify support members, please.

Take a look at community forum. Take a look how many topics about these "feature" exists. I read bunch of them. There are bunch of videos on youtube,  webpages with manuals how to block, cancel, refresh, delete these suggestions. Nothing works. Every time the same issue. It is not working. It is not because of a cache, because of anything at the user side. It is you bug, you issue, which you cannot solve for 3 years.

What we, premium user should do with it? Writing here on the forum is not the way.

[jthistl3]

Related issue: https://community.spotify.com/t5/Desktop-Linux/Shortcuts-issue-suggested-playlists-artists-at-top-of...