Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

How a Premium Duo plan member can login on spotify desktop app?

How a Premium Duo plan member can login on spotify desktop app?

My daughter is my premium duo plan member and she uses spotify on her iphone 7 plus, but now she needs to use it on Spotify desktop app. Which username and password must she use?

 

Plan

Premium Duo

Country

México

Device

(iPhone 7 plus)

Operating System

(Windows 10)

 

My Question or Issue

 

Reply
3 Replies

Hey there @frankvaltru,

 

Thanks for reaching out to us and welcome to the Community.

 

She can log in with the username/email address and the password, she has chosen for when she created her account. She can double-check that here.

 

There is no need to use any of your details or create a new account. 

 

If you have more questions, you know where to find us.

 

Stay safe! 

 

 

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

We have sisters who share a duo plan Older sister is the plan manager and younger sister just got a new phone and cannot remember her user name /password.  I cannot seem to find her information in the account profiles mentioned in your post 

help. Where can I find her info 

Hey @Hartley0234,

 

Thanks for posting in the Community.

 

You can find more information on how to recover forgotten login details on this page.

 

If this doesn't help, your daughter can try reaching out to our support team. Here is how to do that.

 

Keep us posted,

 

Cheers!

 

 

DianModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts