This just started happening when my wife joined the family premium plan. After she accepted the invitation to join, her screen changed to a stripped down version. It looks like the free version of Spotify. No friends, the downloads don't stay downloaded, no way to listen offline. If she logs into my account the full version comes back. If I log in to her account on my desktop, I get the stripped down version. I have been in constant contact with the Spotify techs and currently have an open ticket on this.
They sent me a link to download a different player version, but that didn't work either. Maybe I'll try the link that was posted for an earlier version. At this point I have nothing to lose. If it keeps up, I'll cancel the family plan and go back to sharing my account.
@Jkidless. Like I said earlier, uninstall your current Spotify version and install the older version of Spotify Windows with the link I sent earlier and you're good. I did it to all my PCs and all are working well now. Just remember to save this good working copy of Spotify so you can revert to it anytime Windows inadvertently updates the app again. Thank me later. Cheers!
I'm also on Family plan and it worked on me. There's no difference in the installation procedure. I don't see any reason why it should not work on your PC. Anyway if you need help in the downgrading procedure let me know.
I just got a response from Spotify tech. They cannot fix my issue at this time due to platform changes they are working on. They are refunding my account and will let me know when anything changes. I will go back to sharing my my premium account.
Thanks for sharing your thoughts with the Community!
We understand where you're coming from and will make sure all your feedback reaches the right teams. We always aim to improve and you can be sure that your voice will be heard.
We're constantly running tests in order to improve the app and provide you with the best user experience. This is why some features of the app might be available for some users and not for others, or change over time.
If you would like to able to switch to the previous version of the desktop app, we recommend that you +VOTE and subscribe to the idea that @schreinereiner posted, if you haven't already. We'll keep you updated with all new developments there, as soon as there are any.
In the meantime we'd like to point out the following workaround - you can drag and drop the playlists from the left-side bar to rearrange them in the order you'd like.
Hope this helps. Keep us posted if you have any questions.
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards