Help Wizard

Step 1


I can't login into my account, PW already changed

I can't login into my account, PW already changed

My PW has been reinitialised and still can't login.
My country is righly setup (Denmark) but still is doesnt work
1 Reply

Hi there!


Do you get any specific error message when you try to log in to your account? If yes, feel free to send over a screenshot of it so we can have a look, but make sure no sensitive details (your password / email / username) are visible on it. Also, what device are you trying to log in to? If possible, try with another device or with the Web Player to see if that would do the trick. If you're using a mobile device, test switching to a different network / mobile data.


Let us know how it goes. Cheers!

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