Help Wizard

Step 1


I can't play any music!

I can't play any music!






Lenovo ideapad 510

Operating System

Windows 10


My Question or Issue

 The moment I turned on my Spotify app today I've seen that all my playlist were empty. I've tried to find a non-empty one, but all were. I've restarted the app, didn't work. I've tried reinstalling Spotify, but it didn't work, too. I've also tried restarting my device and even turning off the WiFi. Nothing has worked. 

I've made a new account to see if maby my account was the problem, but no. It won't work on my laptop. I've been searching on spotify if I can play any songs, but I can't, none of the songs will play. And I've tried looking on my phone, and everything's working fine in there. 

spotify problem.PNG
1 Reply

Hey there @tsszymcio!


This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:


  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like website.com127.0.0.1
  5. Check for any entries with Spotify in the address. Examples may look like: weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.


Have a nice day 🙂



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