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Plan
Premium
Country
USA
Device
Windows PC
Operating System
Windows 10
My Question or Issue
Hello, I have the spotify desktop client for PC, and unfortunately I cannot play any songs nor can I view my saved albums/artists/songs. I've tried reinstalling three times, restarting my computer twice, relogging in, disabling high-quality music, and disabling hardware acceleration, but nothing has worked so far.
Some additional context: Spotify web player doesn’t play songs either, but I’m able to view artists/albums/songs etc. Spotify works perfectly well on my iPhone however.
Any help or suggestions would be appreciated, thanks!
Solved! Go to Solution.
Hey @Vox_Lunae
Can you try the following steps:
Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.
Have a nice day 🙂
Hey there @Vox_Lunae,
thanks for posting in the community !
As you mantioned that your account works perfectly on you mobile device (thanks for the important detail) this puts our focus on you PC.
Please run your Win update feature yo make sure your system is fully updated.
On top of that, i'd suggest checking your audio drivers as well.
In addition, make sure Spotify isn't being blocked by your system's firewall or anti-virus softwares and has all permissions to operate.
Let me know how you did 😃
@OneByBoo
Thank you for your response. Unfortuntely, I tried all the things you mentioned (updating windows, checking my firewall, and updating my sound drivers) and none of those seemed to work.
Hey @Vox_Lunae
Can you try the following steps:
Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.
Have a nice day 🙂
@Mantisentil
This worked! Thank you so much!!
Worked!
Choose no proxy on Spotify, and then restart Spotify it worked for me try it and see if it worked 🤗😉
What if i do not have anything related to spotify in the file, and it still won't play?
It does on my PC, phone etc, but not my laptop
Hi @karaon!
In that case the issue could be related to your laptop's sound settings. I'd recommend checking if the correct default device is set for the Spotify app:
It's also worth making sure your audio device's sample rate is set anywhere between 44.1kHz and 192kHz:
If you use any VPN on your laptop, try disabling it to see if that does the trick.
Hope this helps. Cheers!
Hi, sorry to reply so late. I simply formatted the laptop because I did a lot to the sound drivers among others and installed some software that messes up with laptop itself a lot. It was just Spotify that I couldn't figure out how to start, foobar and spotify in web browser worked just fine.
Now I am using Spotify mostly through my server using its api
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