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I can't play songs on the spotify desktop client

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I can't play songs on the spotify desktop client

Casual Listener

Plan

Premium

Country

USA

Device

Windows PC

Operating System

Windows 10

 

My Question or Issue

 

Hello, I have the spotify desktop client for PC, and unfortunately I cannot play any songs nor can I view my saved albums/artists/songs. I've tried reinstalling three times, restarting my computer twice, relogging in, disabling high-quality music,  and disabling hardware acceleration, but nothing has worked so far.

 

Some additional context: Spotify web player doesn’t play songs either, but I’m able to view artists/albums/songs etc. Spotify works perfectly well on my iPhone however.

 

Any help or suggestions would be appreciated, thanks!

 

1 ACCEPTED SOLUTION

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Solution!

Re: I can't play songs on the spotify desktop client

Community Legend

Hey @Vox_Lunae 

 

Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

 

Have a nice day 🙂

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6 Replies
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Re: I can't play songs on the spotify desktop client

Rock Star 18
Rock Star 18

Hey there @Vox_Lunae,

thanks for posting in the community !

 

As you mantioned that your account works perfectly on you mobile device (thanks for the important detail) this puts our focus on you PC.

 

Please run your Win update feature yo make sure your system is fully updated.

On top of that, i'd suggest checking your audio drivers as well.

 

In addition, make sure Spotify isn't being blocked by your system's firewall or anti-virus softwares and has all permissions to operate.

 

Let me know how you did 😃

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: I can't play songs on the spotify desktop client

Casual Listener

@

Thank you for your response. Unfortuntely, I tried all the things you mentioned (updating windows, checking my firewall, and updating my sound drivers) and none of those seemed to work. 

Highlighted
Solution!

Re: I can't play songs on the spotify desktop client

Community Legend

Hey @Vox_Lunae 

 

Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

 

Have a nice day 🙂

View solution in original post

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Re: I can't play songs on the spotify desktop client

Casual Listener

@

This worked! Thank you so much!!

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Re: I can't play songs on the spotify desktop client

Community Legend
@vox_Lenae

You are welcome. Keep rocking!

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Re: I can't play songs on the spotify desktop client

Casual Listener

Worked!

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