I have full internet connection, but it says I'm offline?

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I have full internet connection, but it says I'm offline?

AnnaT14
Newbie

I was just listening to my regular playlist and then I tried to discontect Facebook. Suddenly, Spotify changed into Offline-mode. Do I need to change back or something? Why does it say "Offline" when I have full internet connection???? I've tried to shut it down and open again but it doesn't work. HELP PLEASE, I'M DYING HERE.

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meahtenoha
Spotify
Spotify

Hi all,

 

First please check @SpotifyStatus and/ or the Ongoing Issues board to make sure there isn't a larger issue.

 

Next, if it's a connection issue, you may see one or more of the following: 

  • All tracks grayed out.
  • Nothing happening when you press play, or try to use any features.
  • Error messages saying Spotify is offline or No internet connection detected.

These steps should get you back up and running: 

  • Turn your WiFi off. Wait 30 seconds, then switch it back on. If that doesn’t work, try restarting your router.
  • If you’re using a data connection, check you have enough data allowance (although we recommend using WiFi if possible).
  • Make sure Spotify isn’t in offline mode (in the app’s Settings, under Playback).
  • Check your firewall (if you use one) has Spotify set as an exception.
  • Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
  • If possible, try it with a different WiFi network. If it works with another connection, we recommend contacting the service provider of the original network for more information.

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609 Replies

jvanderb
Roadie

There could be several reasons this might happen, but the easiest one to check is to see if Spotify has been set to be in offline mode.  First, open Spotify.  From the Spotify menu at the top of the screen, check if "Offline Mode" has a check next to it.  If it does, simply select Offline Mode again to clear the check.  If this is the case, spotify should return to normal operation once you've done this.

 

Let us know how this works!

ivanlunachi
Newbie

Same problem. Te "switch offline" way doesnt work for me.  Every time i restart spotify apear  that i have no conection to internet.

Help!!!!

user-removed
Not applicable

it doesnt work i already pressed the offline mode button

darrenlittlejoh
Music Fan

Same problem. I leave Radio on and now that it finally stops repeating the same song over and over, it disconnects. Everything else internet wise is ON - I have no connection problems. Spotify is not set to Offline mode. This is a bug. Please fix it. All I want is a streaming radio that plays music and stays on until I turn it off. That's what I'm paying for. So far, after months of paying for this service, it has yet to deliver. 

vegetablebeef
Visitor

About twice a month, I was experiencing a similar problem with the free version (error 116) when using spotify at work. If I left Spotify open, eventually it was always able to find a connection. In November I got an iPhone and upgraded to premium. Since then I have yet to get it to play at work on the iphone or macbook. I have done two clean installs on the macbook with no change. I even talked to IT and they swear, they have not changed a thing on the network. Its a college so there are wireless networks for staff, students, and gaming. I have tried all three with both laptop and phone but no luck. I have no problems at home, neighbors, Panera, Krystal, parents, etc... Is there a technical document or something I can provide IT to see if we can find the problem? If not, I will have to go back to Pandora...SAD.

 

Im tired of working to the sound of my own typing...

-Russ

kajsa_ingelsson
Newbie

I do have the same problem and its driving me crazy. Did anyone find a solution to this? It has to be a bug, and ffs someone has to fix it, we r paying for this.....

mact3333
Newbie

I have the same issue...cannot switch to online mode...re-installed spotify and I still have the same problem...I did get new Apple laptop with Mountain Lion and this is the only change I have made recently.

DocDevelopers
Newbie
You have to log out of the app and log back in(settings-->Log out). It seems that there is a problem when you change your Facebook password

chiktionary
Casual Listener

Yep - the Facebook password change was what caused the Spotify offline issue for me. Just had to log out of Spotify and then log back in with new Facebook password.

Lavaboy309
Newbie

Im still having the same problem please i've logged out and logged back in as my facebook account and it's still not working i need help

Peter__
Community Legend

@Lavaboy309 wrote:

Im still having the same problem please i've logged out and logged back in as my facebook account and it's still not working i need help


Are you getting any error messages or codes apart form offline mode @Lavaboy309 ?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

francesca_feder
Newbie

I get "error code 4" - my spotify is always offline. 

Peter__
Community Legend
Does a clean reinstallation make any difference?:
http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

TheKirsten
Newbie

YOU FIXED IT! I changed my password yesterday so that makes sense

cherrycandi
Newbie

Yay it worked ok it always said i was in offline mode - button wasnt checked - full internet connection.

I clicked my profile and my location had changed - so made sure it was the right one.

Then still didnt work

So logged out under your profile and logged back

 

All worked happy days 🙂

jdavis25
Newbie
Was there ever a resolution to this? I've tried uninstalling and logging out and changing my password. my location is correct also.

dgum
Newbie

Try holding down the lock and the home button (for iphone) until you see the apple logo appear. Worked for me.

stumpymaate
Casual Listener

this happened to me after i restarted spotify to update, and now i cant listen to  half my music, lucky i have spotdyl, ive downloaded some songs for free. but still very very annoying!

bruce_mitchell
Newbie

I am having this problem too.  The recommended solutions, as far as I can see, do not work.

 

I am on a Samsung 10.1 Note.

 

Spotify tells me I am offline and that no internet connection is available, although it was working fine yesterday.

 

I have checked the Offline Mode setting. It is definitely off.  When I toggle it, it tells me that Spotify is in offline mode.  When I toggle it back, it tells me that no internet connection is available (but of course it is; I can do anything else online).

 

I have tried signing out and signing in again.

 

I am not connected via Facebook and never have been.

 

I have tried restarting the tablet.

 

Are there any other recommended solutions that I have missed?

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