I have full internet connection, but it says I'm offline?

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Re: I have full internet connection, but it says I'm offline?

k3t_7-vqer1sd
Newbie

incase this happens to anyone just go to delete caches and everything but spotify itself. it worked for me !

9 people liked this

Re: I have full internet connection, but it says I'm offline?

Aranel120
Casual Listener

Okay, this has happened to me three times where the Spotify app (android) thinks I'm offline when I'm not.  I have a Samsung A5.  I have tried logging off, logging in with a username and password, logging in with Facebook, uninstalling the app and reinstalling.  What worked for me was to go into the Settings on my phone, under Applications, finding the app, and telling it to "Force Stop".  "Yes" to the message about potential errors.  Going back into Spotify and it works!  I'm online again!  It's very annoying though, for an app I'm paying monthly to use and it doesn't always work.

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Re: I have full internet connection, but it says I'm offline?

Swordy79
Gig Goer
Hiya thanks for the reply,uninstalling&reinstalling worked this time but if
it happens again i will try the force stop.
Yes it is very annoying!thanks again😀

Re: I have full internet connection, but it says I'm offline?

cbrom
Newbie

go to Setting-->Playback-->Offline button "done"

Re: I have full internet connection, but it says I'm offline?

kgibbo
Casual Listener

Thanks so much! This was driving me crazy!!

1 person liked this

Re: I have full internet connection, but it says I'm offline?

DMT3581
Newbie

Same on S8+ with OS 7.0 on 8.4.63.584 and I have this issue for some time already... the Force Stop method works for me too. It will be quite annoying to Force Stop every time I want to search for a song and it's weird that they have not found a fix yet :)

Re: I have full internet connection, but it says I'm offline?

kgibbo
Casual Listener
very frustrating!! :(
2 people liked this

Re: I have full internet connection, but it says I'm offline?

vcvc
Casual Listener

S8+ with the app thinking im offline  when online. The force stop and restart "solution" is the only thing that has worked. Needs a fix.

 

This has been ongoing for about a month. I have a premium subscription.

2 people liked this

Re: I have full internet connection, but it says I'm offline?

innervana
Newbie

Your solution as a spotify employee is to make sure offline mode is off? This makes me want to end my membership entirely if this is the kind**bleep** service yall are going to give us. You KNOW heckin well that so many people are having this problem on their phones and desktop. Stop gaslighting us. We've already checked to see if offline mode is on or not. 

 

Re: I have full internet connection, but it says I'm offline?

Swordy79
Gig Goer
Thats my thoughts exactly!well said

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