I have full internet connection, but it says I'm offline?


I have full internet connection, but it says I'm offline?


I was just listening to my regular playlist and then I tried to discontect Facebook. Suddenly, Spotify changed into Offline-mode. Do I need to change back or something? Why does it say "Offline" when I have full internet connection???? I've tried to shut it down and open again but it doesn't work. HELP PLEASE, I'M DYING HERE.

609 Replies

Music Fan
it is fixed thank you
Naik van der Wielen


try clearing the cache on settings that worked for me 


This worked for me (old ipad1).

First, turned OFF 'Ask to Join Networks' in Main Settings/wifi

1. Deleted and redownloaded app but didnt open , just left it sitting

2. Main settings/general/reset network

3. Soft reset of ipad using home/power buttons

Without connecting to wifi in Main Settings, this appears to be important......

4. Go straight to Spotify icon, click,  a wifi window appears while the main spotify window is open

5. Select and connect to your network within this window

ALL good, after 2 days of pain.



THANK YOU so much! I solved faster than light !!!


I turned off my wifi for a minuite and tried it agin and it's still saying that im offline when i'm on full wifi



you have have no signal ?? check your wifi antenna range bottom right hand 


I turned off my wifi for a minuite and tried it agin and it's still saying that im offline when i'm on full wifi

corner ??


change your DNS 


DNS server 1 :


DNS  server 2 :


those are google servers, when your free trial of norton is up it leaves their dns servers on and you wont be able to search or browse either


it's really annoying


I had this issue and tried all suggestions including the 'solution' listed here and also chatted to Spotify support but nothing worked.   


In the end I fixed it by un-installing 'Lan Optimiser' that was installed on my work PC then restarted the PC and finally re-installed Spotify.  


If you don't have 'Lan Optimiser' installed look similar software and try removing that.  If your on a work PC and don't have permission to install/un-install software then ask who ever installed Spotify in the first place to try the above. 

Spotify should have an option to run the desktop app in a different way like using a web frontend that still allows downloading songs to a local storage, this would solve this issue with a simple setting.


Ok cheers



Hey folks, 


Thanks for reaching out to us. 


 If you're still having this issue, we'd recommend checking the following:

  • Make sure you're not connected to a VPN, as this could cause issues with the app's performance.
  • Make sure your firewall has no restrictions for Spotify.
  • If you're using an antivirus software/app, make sure that Spotify is whitelisted or set as an exception.
  • Disable any network management apps. 
  • Disable any ad-blockers.
  • Make sure the app isn't set to Offline mode.
  • If you're using a private network (e.g. schools/work/office), you can contact those responsible for managing the network for more information, as these usually restrict the access to several services.

If anything else comes up, don't hesitate to let us know. We're always here to help. 


Have a good one 🙂

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"Music touches us emotionally, where words alone can't." -Henry Thoreau