I have full internet connection, but it says I'm offline?

[NaikvdW]

it is fixed thank you

[donbergaaas]

try clearing the cache on settings that worked for me 

[danm6]

This worked for me (old ipad1).

First, turned OFF 'Ask to Join Networks' in Main Settings/wifi

1. Deleted and redownloaded app but didnt open , just left it sitting

2. Main settings/general/reset network

3. Soft reset of ipad using home/power buttons

Without connecting to wifi in Main Settings, this appears to be important......

4. Go straight to Spotify icon, click,  a wifi window appears while the main spotify window is open

5. Select and connect to your network within this window

ALL good, after 2 days of pain.

[pclaps]

THANK YOU so much! I solved faster than light !!!

[TERMINATOR2]

I turned off my wifi for a minuite and tried it agin and it's still saying that im offline when i'm on full wifi

[donbergaaas]

you have have no signal ?? check your wifi antenna range bottom right hand 

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@TERMINATOR2 wrote:

I turned off my wifi for a minuite and tried it agin and it's still saying that im offline when i'm on full wifi

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corner ??

[donbergaaas]

change your DNS 

DNS server 1 :   8.8.8.8

DNS  server 2 :   8.8.4.4

those are google servers, when your free trial of norton is up it leaves their dns servers on and you wont be able to search or browse either

[TheeJoshh]

it's really annoying

[ewires]

I had this issue and tried all suggestions including the 'solution' listed here and also chatted to Spotify support but nothing worked.   

In the end I fixed it by un-installing 'Lan Optimiser' that was installed on my work PC then restarted the PC and finally re-installed Spotify.  

If you don't have 'Lan Optimiser' installed look similar software and try removing that.  If your on a work PC and don't have permission to install/un-install software then ask who ever installed Spotify in the first place to try the above. 

Spotify should have an option to run the desktop app in a different way like using a web frontend that still allows downloading songs to a local storage, this would solve this issue with a simple setting.

Ok cheers

ew