I have full internet connection, but it says I'm offline?

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Re: I have full internet connection, but it says I'm offline?

NaikvdW
Music Fan
it is fixed thank you
garoetnaik
Naik van der Wielen

Re: I have full internet connection, but it says I'm offline?

donbergaaas
Composer

try clearing the cache on settings that worked for me 

Re: I have full internet connection, but it says I'm offline?

danm6
Visitor

This worked for me (old ipad1).

First, turned OFF 'Ask to Join Networks' in Main Settings/wifi

1. Deleted and redownloaded app but didnt open , just left it sitting

2. Main settings/general/reset network

3. Soft reset of ipad using home/power buttons

Without connecting to wifi in Main Settings, this appears to be important......

4. Go straight to Spotify icon, click,  a wifi window appears while the main spotify window is open

5. Select and connect to your network within this window

ALL good, after 2 days of pain.

 

Re: I have full internet connection, but it says I'm offline?

pclaps
Visitor

THANK YOU so much! I solved faster than light !!!

Re: I have full internet connection, but it says I'm offline?

TERMINATOR2
Visitor

I turned off my wifi for a minuite and tried it agin and it's still saying that im offline when i'm on full wifi

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Re: I have full internet connection, but it says I'm offline?

donbergaaas
Composer

you have have no signal ?? check your wifi antenna range bottom right hand 


@TERMINATOR2 wrote:

I turned off my wifi for a minuite and tried it agin and it's still saying that im offline when i'm on full wifi



corner ??

Re: I have full internet connection, but it says I'm offline?

donbergaaas
Composer

change your DNS 

 

DNS server 1 :   8.8.8.8

 

DNS  server 2 :   8.8.4.4

 

those are google servers, when your free trial of norton is up it leaves their dns servers on and you wont be able to search or browse either

Highlighted

I've had the same issue

TheeJoshh
Visitor

it's really annoying

Re: I have full internet connection, but it says I'm offline?

ewires
Visitor

I had this issue and tried all suggestions including the 'solution' listed here and also chatted to Spotify support but nothing worked.   

 

In the end I fixed it by un-installing 'Lan Optimiser' that was installed on my work PC, then un-installed Spotify, then restarted PC and finally re-installed Spotify.  

 

If you don't have 'Lan Optimiser' or similar software installed try removing all bundled PC manufacturer software and try a re-install.  For example if your PC is made by GIGABYTE then remove all the software by GIGABYTE (most of it you don't need and does nothing but slow your PC down anyway).  Please be careful not to un-install any network drivers!

 

Hope that helps

ew

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