I have full internet connection, but it says I'm offline?

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Re: I have full internet connection, but it says I'm offline?

Lavaboy309
Newbie

Im still having the same problem please i've logged out and logged back in as my facebook account and it's still not working i need help

Re: I have full internet connection, but it says I'm offline?

Peter__
Community Legend

Lavaboy309 wrote:

Im still having the same problem please i've logged out and logged back in as my facebook account and it's still not working i need help


Are you getting any error messages or codes apart form offline mode @Lavaboy309 ?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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6 people liked this

Re: I have full internet connection, but it says I'm offline?

francesca_feder
Newbie

I get "error code 4" - my spotify is always offline. 

Re: I have full internet connection, but it says I'm offline?

Peter__
Community Legend
Does a clean reinstallation make any difference?:
http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: I have full internet connection, but it says I'm offline?

TheKirsten
Newbie

YOU FIXED IT! I changed my password yesterday so that makes sense

Re: I have full internet connection, but it says I'm offline?

cherrycandi
Newbie

Yay it worked ok it always said i was in offline mode - button wasnt checked - full internet connection.

I clicked my profile and my location had changed - so made sure it was the right one.

Then still didnt work

So logged out under your profile and logged back

 

All worked happy days :)

3 people liked this

Re: I have full internet connection, but it says I'm offline?

jdavis25
Newbie
Was there ever a resolution to this? I've tried uninstalling and logging out and changing my password. my location is correct also.

Re: I have full internet connection, but it says I'm offline?

dgum
Newbie

Try holding down the lock and the home button (for iphone) until you see the apple logo appear. Worked for me.

1 person liked this

Re: I have full internet connection, but it says I'm offline?

stumpymaate
Casual Listener

this happened to me after i restarted spotify to update, and now i cant listen to  half my music, lucky i have spotdyl, ive downloaded some songs for free. but still very very annoying!

17 people liked this

Re: I have full internet connection, but it says I'm offline?

bruce_mitchell
Newbie

I am having this problem too.  The recommended solutions, as far as I can see, do not work.

 

I am on a Samsung 10.1 Note.

 

Spotify tells me I am offline and that no internet connection is available, although it was working fine yesterday.

 

I have checked the Offline Mode setting. It is definitely off.  When I toggle it, it tells me that Spotify is in offline mode.  When I toggle it back, it tells me that no internet connection is available (but of course it is; I can do anything else online).

 

I have tried signing out and signing in again.

 

I am not connected via Facebook and never have been.

 

I have tried restarting the tablet.

 

Are there any other recommended solutions that I have missed?

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