I have full internet connection, but it says I'm offline?

Solved!
Reply

I have full internet connection, but it says I'm offline?

AnnaT14
Newbie

I was just listening to my regular playlist and then I tried to discontect Facebook. Suddenly, Spotify changed into Offline-mode. Do I need to change back or something? Why does it say "Offline" when I have full internet connection???? I've tried to shut it down and open again but it doesn't work. HELP PLEASE, I'M DYING HERE.

1 ACCEPTED SOLUTION
Solution!

meahtenoha
Spotify
Spotify

Hi all,

 

First please check @SpotifyStatus and/ or the Ongoing Issues board to make sure there isn't a larger issue.

 

Next, if it's a connection issue, you may see one or more of the following: 

  • All tracks grayed out.
  • Nothing happening when you press play, or try to use any features.
  • Error messages saying Spotify is offline or No internet connection detected.

These steps should get you back up and running: 

  • Turn your WiFi off. Wait 30 seconds, then switch it back on. If that doesn’t work, try restarting your router.
  • If you’re using a data connection, check you have enough data allowance (although we recommend using WiFi if possible).
  • Make sure Spotify isn’t in offline mode (in the app’s Settings, under Playback).
  • Check your firewall (if you use one) has Spotify set as an exception.
  • Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
  • If possible, try it with a different WiFi network. If it works with another connection, we recommend contacting the service provider of the original network for more information.

View solution in original post

609 Replies
SUGGESTED POSTS