I have full internet connection, but it says I'm offline?

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Re: I have full internet connection, but it says I'm offline?

Kalmora
Roadie

It's still occuring.

Re: I have full internet connection, but it says I'm offline?

Kalmora
Roadie

Created one issue for Android, because this is for Windows and also offically marked as solved: https://community.spotify.com/t5/Android/I-have-full-internet-connection-but-it-says-I-m-offline/m-p...

Re: I have full internet connection, but it says I'm offline?

sconemegamix
Music Fan
Yes. I'm online Wi-Fi or 4g but Spotify says I'm offline.. have to force stop the app then open the app again to go online... even though I am online. Very annoying

Re: I have full internet connection, but it says I'm offline?

dan789
Casual Listener
  • Great post, but how do I get to settings when I can't login because Spotify says I'm offline (incorrectly)?

Re: I have full internet connection, but it says I'm offline?

djrfsqxjts5j0ek
Casual Listener

Spotify.  Please purge all community "fixes"  over a year old where it refernces functinality.  We get a new verson every week and the change log isn't.  I'm sick of trying to Google a fix, only to be brought here with a post from 2012 suggesting I reinstall.

 

OK.  How >I< fixed the "you are offline" deal is, just close out the program.  See attached screenshot.  Other than that, a quick reboot will probably bring you back.  I think this occurs because the app gets confused if you use in a lot and hand-off between many different connections.  That's what I do, car, work, home.  And sometimes it just hangs and you have to close it down.  If you close it down, it's only a couple of seconds to fix.  A reboot is an easy minute depending on the speed of your device.

 

Good luck,

AndroidScreenshot.jpg

Re: I have full internet connection, but it says I'm offline?

sconemegamix
Music Fan
Just force stop the app and it's goes online agaun (even though you are already online?)

Re: I have full internet connection, but it says I'm offline?

djrfsqxjts5j0ek
Casual Listener

Yes, that worked for me.  The app just gets hung somehow.  A quick restart and it "sees" the network again and you can access the cloud via Spotify.

Re: I have full internet connection, but it says I'm offline?

Swordy79
Roadie
This issue is most defintly not solved still happening even worse than used
to be

Re: I have full internet connection, but it says I'm offline?

djrfsqxjts5j0ek
Casual Listener
Ya, I'd say so. Does the workaround work?

Re: I have full internet connection, but it says I'm offline?

Swordy79
Roadie
So far i have found no perminate fix
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