I have full internet connection, but it says I'm offline?

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Re: I have full internet connection, but it says I'm offline?

dan789
Casual Listener
no workarounds posted or suggested help.

I have done the obvious...
- Restart the app (the the minimal extent it ever started - the login screen)
- reset the network
- tried a different network
- shut off my cellular data
- restarted the phone
- turned all of the above back on

Try logging in again and never get to a successful login. After multiple problems with Spotify I am pretty much at the point of regularly and assertively recommending their competition.

They really showed me!!!

Re: I have full internet connection, but it says I'm offline?

Swordy79
Roadie
Yep i agree completly and the logging in issue is just another prob i have
with spotify!i am over it and am with you will certainly never be
recommending spotify 2 any one i know!

Re: I have full internet connection, but it says I'm offline?

GamerGirl
Newbie

You can try to delete Spotify and then re instal it again.

Re: I have full internet connection, but it says I'm offline?

Swordy79
Roadie
Ye but lose all downloaded songs every time,easier to just use deezer and
not have 2 do that

Re: I have full internet connection, but it says I'm offline?

Mghn
Casual Listener

Solution does not work. My Facebook isn't even connected to my Spotify but I logged out and logged back in anyway and it's still offline but if it's offline then how the **bleep** did I log in???? I get no radio no search results, can't view an artist's page, can't do anything if it's not downloaded. like I have internet. Spotify is the problem. I have way too many problems with this app it's annoying. This app better have an update with all of these bug fixes.

Re: I have full internet connection, but it says I'm offline?

dan789
Casual Listener
Hi Mghn,

What I did exactly that worked for me is:
- uninstall Spotify
- power OFF (not just a restart)
- power on
- reinstalled Spotify

I hope it helps, but I feel your pain.

Re: I have full internet connection, but it says I'm offline?

Swordy79
Roadie
I know how you feel,frustrating!🤬🤬😡🤬

Re: I have full internet connection, but it says I'm offline?

Swordy79
Roadie
I have done this aswell but only lasted for couple days then went back 2
the whole off line issue again,hope its lasted longer for you!

Re: I have full internet connection, but it says I'm offline?

iondjp
Casual Listener

If I have to uninstall Spotify one more time I wont be re-installing it. I have enough frustrations in life, I don't need to pay Spotify for it.

Absolute **bleep**.

Re: I have full internet connection, but it says I'm offline?

andystephen
Regular

Have had to go through the whole re-install and download everything thing a few times, especially after upgrades.  Finally, went a bit nuts to SpotifyCares on twitter, and they noticed that there was a problem with the cache on the server.  After they fixed this, I still had to do the full install, download thing, but I haven't had a single problem since.  Mabye something worth mentioning to them?

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