Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group policy

Solved!
Reply
Highlighted

Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group policy

Phylum
Roadie

There have been dozens upon dozens of posts relating to the dreaded 'error code 17' and equally dozens of proposed solutions.

One that stands out is written by one of Spotify's own, Peter, titled '[Tutorial][Windows] How to Fix Error 17 (Installer)'.

It's a great write up, but I hope I'm not the only one that thinks rebooting into Safe Mode to install an application is kinda ridiculous.  But hey, if it works, it works.

 

Note: Under normal circumstances, it is not recommended to install/uninstall applications from Safe Mode.  One of the biggest reasons is because the Windows Installer Service (MSIService) isn't running and it takes a little work to get it started.

 

 

Like others, I've run into this problem and wanted to do my part by adding some hopefully helpful information.

 

Standard Disclaimer:

Neither I nor Spotify will take or otherwise accept responsibility if you break something on the computer you're doing this on.

Use and proceed at your own risk. 

 

 

So if you've run into any of these errors, please read on.

SpotifyError5317.png

(images courtesy of me)

 

SpotifyGPO.png

(image courtesy of Google and Spotify!)

 

 

IN SHORT

On the surface, it seems that both Error 17 and Error 53 appear to be caused by the same root problem, and moving the Spotify directory in %AppData% to someplace else like

  • %ProgramFiles% on 32-bit systems or
  • %ProgramFiles(x86)% on 64-bit systems

Should resolve both errors for you.  Should.

You can accomplish by pasting the command in the gray box below into the Start > Run box accessible via the Windows logo keyWindows logo key+R:

 

 

32-bit Windows users can use this one liner:

cmd /k move "%AppData%\Spotify" "%ProgramFiles%"

SpotifyMovex86.png 

 

 

64-bit Windows users should use this one liner instead:

cmd /k move "%AppData%\Spotify" "%ProgramFiles(x86)%"

SpotifyMovex64.png

 

 

After executing the command above, check the command (cmd) prompt window (the black window that shows up) for any errors or warnings.  If everything looks good, close the window.

 

NOTICE: IF you have User Account Control (UAC) enabled, (WHICH IS ENABLED BY DEFAULT ON WINDOWS VISTA AND HIGHER) the process WILL FAIL.  You will need to do one of the following:

  1. Run the command (cmd) prompt with administrative privileges then type or paste the command in the elevated command prompt.
  2. Enter the command in the 'Search' box on the Start Menu and execute it with CTRL+SHIFT+ENTER and click 'Yes' when prompted to elevate.

If this is something people need help with, I'll document that process and update the post

 

Detailed screenshots of these steps are further down.

 

 

 

SPOTIFY OFFLINE INSTALLER DOWNLOAD LINKS

As of 8/25/15, the following links work and provide what appears to be the most recent version of the Windows Spotify Offline Installer:

 

These links also work but provide slightly older versions:

 

Mac users don't run into this problem, but in the event a Mac user is looking for an offline installer, the only offline installer I'm aware of is: http://download.spotify.com/Spotify.dmg

 

Please note: Spotify may change or remove these links at any time, and its possible there may be a delay between when Spotify updates the offline installer after updating the web/online installer.

 

 

 

 

IN LONG: Technical Deep-Dive Explanation

 

For whatever reason, Spotify is a little heavy handed in that it doesn't prompt for an installation location (e.g.: C:\Program Files) and by default plants itself in "%AppData%\Spotify".

  • On Windows XP I think its: C:\Documents and Settings\YOUR-USERNAME\Application Data\Spotify
  • On Windows Vista & higher (7 / 8 / 8.1) its: C:\Users\YOUR-USERNAME\AppData\Roaming\Spotify

Note: Arguably it would be more efficient if it were installed in a location that's available to all users of the system (e.g.: C:\Program Files). Fortunately though Spotify is fairly lightweight, weighing in at about 80MB on a fresh install, so its not massive amounts of 'wasted space'.  But that's neither here nor there.

 

My environment is fairly locked down which breaks a lot of things.  We have a policy that prevents the execution of various file types (*.exe, *.com, *.bat, *.cmd etc.) in locations where applications tend to not be.  One such location is of course %AppData% which is problematic because, well, people can't run Spotify anymore!  (Hence why being able to choose the installation path would be handy!)

 

Fortunately since I'm the one responsible for locking things down, I know what's changed, which gives me a very good idea of where to look when something breaks.  Of course, it also means I know how to circumvent some policies too.  Call it a fringe benefit.

 

In this environment we've seen three specific errors as it pertains to installing and/or running Spotify:

  • Error Code 53
  • Error Code 17
  • This program is blocked by group policy.  For more information, contact your system administrator.

 

ERROR CODE 53

We tend to see this error when a user downloads & runs 'SpotifySetup.exe' which is the Spotify installer that's presented by default when you visit https://www.spotify.com/us/download/windows/

 

The user downloads the web installer file (SpotifySetup.exe) and runs it.

The web installer file begins downloading the core installer file (SpWebInst0.exe) and saves it to %AppData%\Spotify

Once the core installer file has been downloaded, SpotifySetup.exe tries to run the core install file but fails miserably with: "The installer encountered an unknown error.  (Error code: 53)

The web installer then deletes %AppData%\Spotify (and thus everything in it)

 

 

ERROR CODE 17

This error is typically seen when a user has downloaded & run the full offline installer.

The user downloads the full offline install file and runs it

It begins the installation, and at the end fails miserably with: "Spotify could not be started. (Error code: 17)

 

Its important to note that in all the situations I've seen, Spotify has been successfully installed.

However, since the installer is unable to launch Spotify at the end of the install, it throws this error.

 

 

THIS PROGRAM IS BLOKED BY GROUP POLICY.  FOR MORE INFORMATION CONTACT YOUR SYSTEM ADMINISTRATOR.

This error is caued by a Group Policy we've enforced which, as I mentioned above, prevents file types from being executed from specific locations.  So with Spotify volunforcing us to install to %AppData%, its also committing application suicide.

 

 

 

Workaround / Solution?

The number one solution is for Spotify to allow us the option to change the installation path; just like every other application out there since time immemorial.  (Pretty please Spotify!)

 

 

Another potential reason this is failing is due to problems within the %AppData% directory.  As far as I know, the group policy we have in place is the only thing that causes these errors.  So while I haven't extensively tested what could potentially cause this problem, I have not been able to reproduce it without this policy in place, which gives credence to the idea that its a permission/execution issue.

But other potential causes include, but certainly aren't limited to

  • Invalid, Incorrect or Insufficient permissions on "%AppData%" or specifically the "%Appdata%\Spotify" directory (e.g.: read-only, no write access, no execute file permissions etc.)
  • Insufficient administrative privileges
  • Other?

 

 

IF SPOTIFY IS NOT INSTALLED AND YOU'RE GETTING THE CODE 53 ERROR 

When the web installer fails to complete the install, it deletes the core install file SpWebInst0.exe and the Spotify directory in %AppData%.  This happens so quickly that there's really no way to use whatever has already been downloaded in an attempt to Spotify manually.

 

Unfortunately, due to the way the web installer works you'll have to use the full offline installer so...

  1. Download the full offline installer (see links above)
  2. Install Spotify using the offline installer
  3. Then move onto the 'IF SPOTIFY IS ALREADY INSTALLED AND YOU'RE GETTING THE CODE 17 ERROR ' step IF you are getting the CODE 17 or GROUP POLICY errors!
  4. If you're not getting that error, Spotify should be working for you and you can stop here.

 

 

IF SPOTIFY IS ALREADY INSTALLED AND YOU'RE GETTING THE CODE 17 ERROR OR THE GROUP POLICY ERROR

To get around these errors we have to move the %AppData%\Spotify directory someplace else, like "C:\Program Files", or for those running 64-bit Windows, "C:\Program Files (x86)".

This is super easy, takes very little time and gets you back to your tunes quickly.

 

So very brief high-level instructions for Windows 7 people on how to do this:

  1. Just make sure Spotify is closed and there are no Spotify installers running
  2. If you have a Spotify shortcut on your Desktop, Start Menu or Taskbar, get rid of it.
  3. Go to your Start Menu
  4. Type the following text exactly as written in the 'Search programs and files' box: %AppData%
  5. Press return or click the 'Roaming' folder that appears at the top
  6. Look for the 'Spotify' folder
  7. Right click on it & choose 'Cut'
  8. Go to your Start Menu again
  9. Type the following text exactly as written in that search box again: %ProgramFiles%
    • If you're running a 64-bit version of Windows, use this instead: %ProgramFiles(x86)%
  10. Press return or click the 'Program Files' folder that appears at the top
  11. Right click on any blank space within the 'Program Files' folder and choose 'Paste'
  12. Within a few moments, Spotify is moved to that location - YOU'RE ALMOST DONE!
  13. Open the new 'Spotify' folder in C:\Program Files and you should see 'Spotify', 'SpotfyLauncher' and some other stuff.
    • If you're on 64-bit Windows, go to C:\Program Files (x86)
  14. Right-click on 'Spotify' and choose 'Send to > Desktop (create shortcut)' from the right-click menu
  15. Go to your Desktop, launch Spotify and you should be all set.

A little note about the various Windows editions:

  • Windows XP: You need to upgrade to Windows 7.  Seriously.
  • Windows Vista: The instructions above should mostly work for you
  • Windows 8/8.1: Since the Start Menu is gone, you're better off, you're better of opening an Explorer window (e.g.: Browse your C drive), clicking into the into the bar at the top that says 'This PC' or 'Local Disk C' then type %AppData% and press the Enter key to get into that directory.  From there, pick up from Step 6 above.
  • Windows 10: The process is the same as above.
  • If all else fails: Press the Windows logo key Windows logo key+R, type %AppData% and press enter and pick up from Step 6 above.

 

If you're not interested in doing steps 3 through 12, I offer you one line of code that does the bulk of the heavy lifting.

You still need to do steps 13 through 15 but its less work.

 

32-bit Windows users can use this one liner:

cmd /k move "%AppData%\Spotify" "%ProgramFiles%"

SpotifyMovex86.png 

 

 

64-bit Windows users should use this one liner instead:

cmd /k move "%AppData%\Spotify" "%ProgramFiles(x86)%"

SpotifyMovex64.png

 

 

After executing the command above, check the command (cmd) prompt window (the black window that shows up) for any errors or warnings.  If everything looks good, close the window.

 

NOTICE: IF you have User Account Control (UAC) enabled, (WHICH IS ENABLED BY DEFAULT ON WINDOWS VISTA AND HIGHER) the process WILL FAIL.  You will need to do one of the following:

  1. Run the command (cmd) prompt with administrative privileges then type or paste the command in the elevated command prompt.
  2. Enter the command in the 'Search' box on the Start Menu and execute it with CTRL+SHIFT+ENTER and click 'Yes' when prompted to elevate.

If this is something people need help with, I'll document that process and update the post

 

 

You can run this code via Start > Run:

32-bit Windows:

SpotifyMovex86.png

 

64-bit Windows:

SpotifyMovex64.png
 

Or via a command window

SpotifyCMDOneLiner.png

 

 

You can also run it from the Start Menu Search box like so (this is an example for a 32-bit Windows installation):

SpotifyStartMenuOneLiner.png

 

To be sure it runs successfully, use CTRL+SHIFT+ENTER to execute the installer.

 

 

 

While I hope what I've shared here solves your issues, if it doesn't, I at least hope it gets you closer to the root cause so we (the community) can help you find a solution.

 

 

Also note to Spotify:

I'm joking around a bit here trying to keep it light despite potential Spotify-user frustration.  Not trying to poke a bear.

I quite enjoy the music, the app is pretty slick and the community forums are neat.  So all that to say: Great job!

But seriously, you should really consider maybe changing this up a bit:

  • Install the application to C:\Program Files (or let the user choose)
  • Store user-specific data in %AppData%\Spotify

If this post was helpful, please add kudos below!

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group

Phylum
Roadie

PrillDub: Thanks for bringing this to my attention!

 

I've updated the documentation on the front page.

 

All you have to do is add "cmd /k" (without quotes) infront of the move command.

 

So it would look like this on your 64-bit Windows installation:

SpotifyMovex64.png

 

 

Again, apologies for the mix up and I hope this helps get you rocking out again.

If this post was helpful, please add kudos below!

77 Replies

Re: Install & Launch Errors: Error Code 53 Error Code 17 This program is blocked by group policy

Peter__
Community Legend
Excellent guide, this has been a long standing issue, which seems to have been made much worse with people running Cryptoprevent and other software. I totally agree that a user configurable install location would be the best option.

The number of reports of installer errors not related to Group Policies appears to have fallen recently, the original Error 17 guide I wrote was mainly in response to issues installing in the original versions of Windows 8, which appear to have been fixed now.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group

Phylum
Roadie

FOR THE MORE TECH SAVVY INDIVIDUAL(S) 

In addition to the group policy we have in place that prevents things from running within %appdata%, we recently made some changes to our network that required forcing Spotify through a proxy.  This not only would have created issues for our users overnight, it woudl have then created problems for our laptop users out of the office:

  • Once the proxy was set in the office, they could listen to music while in the office, but not at home, requiring them to unset the proxy.
  • Once the proxy was unset at home, they could listen to music while at home, but not in the office, requiring them to set the proxy.

 

I created a small vbscript that not only moves Spotify out of %appdata% but also sets or unsets the proxy then launches Spotify.

 

We replaced the Spotify shortcut with our own, so instead of a shortcut linking to C:\Whatever\Spotify.exe, we created a shortcut to C:\whatever\SpotifyScript.vbs.

 

 

The idea behing the script is that when the user is in the office, they'll be able to access a network share, and when they're not, they won't.  So, the script does a real simple check for \\server\share and:

  • If it can reach it, sets the proxy to allow streaming in the office.
  • If it cannot reach it, it removes the proxy to allow streaming out of the office.

Fortunately the proxy settings are stored in a small text file which made this really easy.  (Thanks Spotify!)

In the script, simply update the fake proxy (1.1.1.1:8080) with your proxy address and port and verify your proxy type (network.proxy.addr):

  • HTTPS = "proxy:port@https"
  • SOCKS4 = proxy:port@socks4" 
  • SOCKS5 = proxy:port@socks5"

Also, for those that don't know:

  1. network.proxy.mode=1 is the 'No proxy' setting within the GUI
  2. network.proxy.mode=2 means a proxy has been enabled within the GUI (Proxy type is specified in 'network.proxy.addr=' line above)

 

 

Extra Credit

No real error trapping here.  If something bombs, it could be ugly!

 

If your proxy requires a username and/or password you'll need to update the script add these lines in there.

  • network.proxy.user="username"
  • network.proxy.pass="password"

BEWARE: The password is *NOT* encrypted, scrambled or otherwise obfuscated.  (Spotify: Room for improvement here; even if it is just ROT13 :)

 

 

option explicit

dim gwshShell : Set gwshShell = CreateObject("WScript.Shell")

Dim goFSO : Set goFSO = CreateObject("Scripting.FileSystemObject")


' spotify can live in a few places....
dim arrSpotifyPaths : arrSpotifyPaths = Array("%appdata%","%programfiles%","%programfiles(x86)%")
Dim sPath
For each sPath in arrSpotifyPaths
	'wscript.echo gwshShell.ExpandEnvironmentStrings(sPath)

	if goFSO.FileExists(gwshShell.ExpandEnvironmentStrings(sPath) & "\Spotify\spotify.exe") then
		Dim sSpotifyPath : sSpotifyPath = gwshShell.ExpandEnvironmentStrings(sPath) & "\Spotify\spotify.exe"
		Dim sSpotifyPrefs : sSpotifyPrefs = gwshShell.ExpandEnvironmentStrings(sPath) & "\Spotify\prefs"
		'wscript.echo "Found Spotify in '" & sPath & "': '" & sSpotifyPath & "'"
		exit for
	else
		'wscript.echo "Did not Find Spotify in '" & sPath & "'"
	end if
Next

if LCase(sSpotifyPath) = LCase(gwshShell.ExpandEnvironmentStrings("%appdata%") & "\Spotify\spotify.exe") Then
	'wscript.echo "Spotify IS in %appdata%: '" & sSpotifyPath & "'"
	MoveSpotify sSpotifyPath
	sSpotifyPath = "C:\Program Files\Spotify\Spotify.exe"
else
	wscript.echo "Spotify is NOT in %appdata%: '" & sSpotifyPath & "'"
end if


if goFSO.FolderExists("\\server\share") Then
	'wscript.echo "On the network; enabling the proxy"
	SetProxy
Else
	'wscript.echo "Disconnected from the network; disabling the proxy"
	UnsetProxy
end if


	
if goFSO.FileExists(sSpotifyPath) Then
	'wscript.echo "launching spotify:" & vbcrlf & "'" & sSpotifyPath & "'"
	gwshShell.Run """" & sSpotifyPath & """"
	''wscript.echo "spotify launched"
Else
	msgbox "ERROR: Spotify Cannot be Found: " & vbcrlf & sSpotifypath,vbokonly+vbcritical,"ERROR: MISSING SPOTIFY!"
end if



wscript.quit


Sub MoveSpotify(Spotify_Path)
	Spotify_Path = Replace(Spotify_Path,"\spotify.exe","")

	if gofso.folderexists (Spotify_Path) Then
		if not gofso.FolderExists("C:\Program Files\Spotify") then
			'wscript.echo "Moving '" & Spotify_Path & "' to C:\Program Files\"
			gofso.MoveFolder Spotify_Path, "C:\Program Files\"
		else
			'wscript.echo "Copying '" & Spotify_Path & "' to C:\Program Files\Spotify"
			gofso.CopyFolder Spotify_Path, "C:\Program Files\", True
		end if
	else
		wscript.echo "ERROR: Folder '" & Spotify_Path & "' Doesn't Exist!"
		exit sub
	end if
End Sub

Sub SetProxy
	dim arrProxyAddrs : arrProxyAddrs = Array("network.proxy.addr=""@https""",_
		"network.proxy.addr=""@socks4""",_
		"network.proxy.addr=""@socks5"""_
	)

	dim sProxyAddr
	For each sProxyAddr in arrProxyAddrs
		FileContentsFindReplace sSpotifyPrefs,sProxyAddr,"network.proxy.addr=""1.1.1.1:8080@https""" & vblf & "network.proxy.mode=2"
	next

	'wscript.sleep 2000
End sub

Sub UnsetProxy
	FileContentsFindReplace sSpotifyPrefs,"network.proxy.addr=""1.1.1.1:8080@https""","network.proxy.addr=""@https"""
	FileContentsFindReplace sSpotifyPrefs,"network.proxy.mode=2" & vblf,""

	'wscript.sleep 2000
End Sub

Sub FileContentsFindReplace(File_Name,Find_String,Replace_String)
	Const sfcfrForReading=1
	Const sfcfrForWriting=2
	
	Dim sfcfrsFile_Name : sfcfrsFile_Name = File_Name
	Dim sfcfrsFind_String : sfcfrsFind_String = Find_String
	Dim sfcfrsReplace_String : sfcfrsReplace_String = Replace_String


	if IsBlank(sfcfrsFile_Name) or IsBlank(sfcfrsFind_String) Then
		exit sub
	end if


	Dim sfcfroFSO : Set sfcfroFSO = CreateObject("Scripting.FileSystemObject")

	If Not sfcfroFSO.FileExists(sfcfrsFile_Name) Then
		'wscript.echo "Function FileContentsFindReplace: File '" & sfcfrsFile_Name & "' does not exist!"
		Exit Sub
	Else
		'WScript.Echo "File '" & sfcfrsFile_Name & " exists"
	End If

	dim sfcfrsReadFile : Set sfcfrsReadFile = sfcfroFSO.OpenTextFile(sfcfrsFile_Name, sfcfrForReading, True)
	
	Dim sfcfrsFile_Contents : sfcfrsFile_Contents = sfcfrsReadFile.ReadAll
	
	If InStr(1,sfcfrsFile_Contents,sfcfrsFind_String) Then
		'WScript.Echo "File '" & sfcfrsFile_Name & "' does contain '" & sfcfrsFind_String & "'"

		sfcfrsFile_Contents = Replace(sfcfrsFile_Contents,sfcfrsFind_String,sfcfrsReplace_String)
		
		Set sfcfrsReadFile = sfcfroFSO.OpenTextFile(sfcfrsFile_Name, sfcfrForWriting, True)

		On Error Resume next
		sfcfrsReadFile.Write sfcfrsFile_Contents
		If (Err.Number <> 0) Then
			wscript.echo "Function FileContentsFindReplace: Error " & Err.Number & " writing to '" & sfcfrsFile_Name & "'"
			Exit Sub
		End If
		On Error GoTo 0
	
		sfcfrsReadFile.Close
	Else
		'WScript.Echo "File '" & sfcfrsFile_Name & "' does not contain '" & sfcfrsFind_String & "'"
	End If
	
	Set sfcfrsReadFile = Nothing
	Set sfcfroFSO = Nothing
End Sub

Function IsBlank(Value)
	'returns True if Empty or NULL or Zero
	If IsEmpty(Value) or IsNull(Value) Then
		IsBlank = True
		Exit Function
	ElseIf VarType(Value) = vbString Then
		If Value = "" Then
			IsBlank = True
			Exit Function
		End If
	ElseIf IsObject(Value) Then
		If Value Is Nothing Then
			IsBlank = True
			Exit Function
		End If
	ElseIf IsNumeric(Value) Then
		If Value = 0 Then
			'wscript.echo " Zero value found"
			IsBlank = True
			Exit Function
		End If
	Else
 		IsBlank = False
	End If
End Function

 

 

I also have separate set & unset proxy VBScripts if you want them but they're basically the same as what you see here.  Modify to suit.

If this post was helpful, please add kudos below!

Re: Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group

justgrapes
Newbie
I followed all the advice after the error 53 and error 17 messages but now it tells me 'failed loading skin.' I'm sure this is partly to do with cryptoprevent but having lost half a thesis to cryptolocker I'm not taking that off! Any ideas?



Re: Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group

Phylum
Roadie

Hi there & thanks for responding to this.

 

Sorry to hear you got hit by that nasty ransomware.  There are several ways to help mitigate attacks/infections in general:

  • Keep all your software up to date, specificaly Java, Flash, Windows, Adobe Reader and more!
  • Use a non-Internet Explorer web browser, like Mozilla Firefox or Google Chrome, when possible.
  • If you don't need Java, disable or remove it.
  • Make sure you have some form of antivirus installed.  Many are free so get on it: Avast! Free, Microsoft Security Essentials, AVG and more.
  • For crypotlocker specifically, check out this post: http://krebsonsecurity.com/2013/11/how-to-avoid-cryptolocker-ransomware/
  • Don't login as an administrator - use a regular user account and promote installations as necessary
  • If you're on a Windows machine, I strongly urge you to create a local group policy to prevent nasty bits from running (executing) from specific locations, which are usually temporary locations.  (Note: This presents other unique challenges and is least desirable but its effective to an extent.)

justgrapes: This wasn't necessarily geared towards you, but others who may stumble across this thread while searching for CryptoLocker!  I figured we could hopefully point them in the right direction!

 

 

Surely a lot more could be said on the above, but that's not the aim of this post or thread.

 

I personally haven't encountered the ''failed loading skin' problem, but it appears to be common.  Many folks have had success doing the following:

  1. Uninstalling Spotifyhttps://support.spotify.com/uk/learn-more/faq/#!/article/reinstallation-of-spotify
  2. Deleting the leftover Spotify folder in %appdata% (you could also just rename the folder - that might be ok)
  3. Deleting the leftover Spotify folder in %localappdata% (you could also just rename the folder - that might be ok)
  4. If you moved Spotify to Program Files or Program Files (x86) check there for any leftover files as well
  5. Reinstal Spotify
  6. Note: Some suggested using the full offline installer (see download links in original post)

Obviously that represents the shotgun approach.  But lets see if we can take some less extensive actions.

  1. You could just try reinstalling Spotify.  That may or may not work but doesn't require much other than a few clicks.
  2. If you copied Spotify from %appdata% or %localappdata% to another location, just make sure there are no Spotify directories left over in %appdata% and %localappdata% directories.  If there are, delete them. (or rename them - that should be ok)
  3. Next we could try to remove any user-specific Spotify data.  In the Spotify folder, whether Spotify lives in %appdata%, %localappdata%, Program Files or Program Files (x86), you may have a 'Users' folder.  In there you should have a user folder for your user ID.  Delete that folder (or rename it I suppose) and try again.

 

Any chance you might be able to give that a try?

 

Would be nice to know root cause - e.g.: a bad/corrupt file.  If I were having the problem I would certainly be open to digging further. 

If this post was helpful, please add kudos below!

Re: Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group

Chumprop
Music Fan

I tried this and I am still getting the same rror -  An internal exception occured (Address: 0x10b9f08) Please contact support@spotify.com...

 

Thanks for the guide, but unfortunately it did not work for my issue.

Re: Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group

Phylum
Roadie

Thanks for the reply!

 

I am very curious and interested in understanding what may be happening, which may seem odd considering what I'm about to say.

 

I think this will be my last post on your specific issue because it seems to be a completely different issue than what the original post is about.  Don't get me wrong, I DO want to get to the bottom of it, but this isn't the most appropriate place to do so.  We did however learn something: the above doesn't fix the issue, at least not for you. Under normal circumstances I would say "start a new thread" but in researching that exact error I came across this familiar post:

http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Spotify-Won-t-Start-or-Uninstall-Internal...

 

If you're paying for Spotify, perhaps you're entitled to some sort of technial support?  I would forego sending emails and creating new threads in the forums and instead go right for the phone. (Of course they may ask you to email them relevant information!)  I believe there is an official place to request support but I'm not in the best position to dig deep at the moment.  (I'm on my mobile.)

 

I'll leave you with some guidance that usually helps identify where the problem lies. I'll reply later today at a later date with this information.

 

If this post was helpful, please add kudos below!

Re: Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group

Phylum
Roadie

Apologies for not responding sooner - have been incredibly busy.  Augh!

 

 

First, have you made any progress and do you have any updates for us?

 

 

THE ORIGINAL CONTENT HAS BEEN MOVED TO ITS OWN THREAD:

http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Helpful-Tips-for-Troubleshooting-Unusual-...

 

BECAUSE THIS PROCESS COULD FIX A VARIETY OF ISSUES, I THOUGHT IT BEST TO HAVE ITS OWN THREAD.

If this post was helpful, please add kudos below!

Re: Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group

mwright0654
Newbie

Thank you so much! I have been having this problem for months and I've been stuck with the web player. I stumbled upon this guide and it worked! Great work man!

Re: Install & Launch Errors: Error Code 53, Error Code 17 & This program is blocked by group

Phylum
Roadie

Hi there mwright0654!

Thanks for taking the time to update the post with your experience.  I'm super thrilled this worked for you and I hope others will find it helpful as well.

If this post was helpful, please add kudos below!

SUGGESTED POSTS