Installing Spotify Windows 7 Error

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Installing Spotify Windows 7 Error

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Hello! 

 

I am experiencing some trouble installing Spotify onto my laptop running Windows 7. Before requesting help, I have tried using others post and tried the following suggestions including: installing it with/without admin account, installing in safe mode with/without networking, downloading the full installer and installing an older version of spotify. None of these have been successfull, so I turned to posting a message myself. Thank you very much, rock on!

 

/Slush.

 

PS. I have attached a picture showing the error code, the fact that I have enough RAM and memory space on my HDD.

10 Replies
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Re: Installing Spotify Windows 7 Error

Community Legend
Can't see you picture unfortunately, what error code are you getting?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Installing Spotify Windows 7 Error

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Are you able to see it now?

spotifyproblem.PNG
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Re: Installing Spotify Windows 7 Error

Community Legend

Yup can see that! 

 

Just wondering are you running any security software that might be preventing Spotify from writing to the %appdata% folders? CryptoPrevent springs to mind as the main one. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Installing Spotify Windows 7 Error

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I am running Microsoft Security Essentials, however, I have now tried to turning it off and installing, however, that made no difference. 

 

Thank you so much for helping! I know that it must be annoying sometimes but it is very much appriciated Peter 🙂

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Re: Installing Spotify Windows 7 Error

Community Legend

Looking through my archives, I have only ever come across this error a few times before, one of which did find a solution:

http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Error-code-11/m-p/359808/highlight/true#M...

 

Do you have a temp folder in your C:\ directory? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Installing Spotify Windows 7 Error

Regular

There is nothing in the temp folder... 

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Re: Installing Spotify Windows 7 Error

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An interesting development is that if I run the FULL installer, instead of getting the error code 11 I get the "Error code: 13"... The installer is unable to install Spotify because the necessary files could not be created.

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Re: Installing Spotify Windows 7 Error

Community Legend
Do the following folders exist on your computer (they may be hidden):
C:\Users\[My account]\AppData\Local\Spotify
C:\Users\[My account]\AppData\Roaming\Spotify

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Installing Spotify Windows 7 Error

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I know have selected "Show Hidden Files" under folder options in Windows, however, there is still no folder in the following folders:

 

C:\Users\[My account]\AppData\Local\Spotify
C:\Users\[My account]\AppData\Roaming\Spotify

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