Issues Logging with desktop application

Reply
Highlighted

Issues Logging with desktop application

Flipstar1
Newbie

Hi I am having issues logging into my spotify account on my desktop app only.

The problem originally started when I accidentally keyed in ctrl+shift+w in spotify instead of in my web browser, which logged me out. I tried to login with facebook like I normally do, but I was unable to (I get the error screen I attached below). I then was able to login by inputting my facebook email + password, but when I logged in I was automatically set to offline with error code 4. This morning I tried to fix this by removing and redownloading spotify, but this actually just made it worse. I am now no longer able to connect via facebook or normal login (I get error code 412). I've been using spotify for 5+ years and I would really hate to stop using because I'm unable to use the app on my desktop.

 

Some further info: I am able to login to spotify with facebook on my web browser on the same computer and login with facebook on my phone which is connected to the same network. Essentially I am able to connect with facebook and normal password through every means except the spotify desktop application on my desktop.

spotify.png
1 Reply

Re: Issues Logging with desktop application

Rock Star 13
Rock Star 13

@Flipstar1 hey there, sorry to hear that, and thanks for your patience,

 

  • first i'd suggest you uninstall the app, restart your device(s) and then re-install.
  • next, you can sign out of all devices here.
  • clear the cache for the app.
  • i would suggest a fresh re-install of flash which you can do here.
  • check your firewall settings to see if spotify is blocked - turning off your antivirus briefly can isolate that issue.
  • try listening on a different device to see if the same problem occurs.

let me know if that helps!

crematedmanRock Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS