Local files disappeared in search section

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Local files disappeared in search section

SandyNL
Casual Listener

Plan

Premium

Country

Netherlands

Device

(iPhone 11, Samsung Galaxy 9, Macbook 2019)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

In the seach section the local files disappeared in the new spotify version. In the search section you'll find only spotify numbers.

5 Replies

SamuraiPenguinZ
Casual Listener

Hello. Sorry for resurrecting a thread 2 months old, but this was the only one I could find which covered this topic. I'm experiencing the same issue as @SandyNL after installing Spotify on a freshly formatted drive. This is a fresh, up-to-date client, so I doubt reinstalliing would fix the issue. The solution suggested by the moderator involving the hosts file didn't work either.

CarlosE
Moderator
Moderator

Hi there @SamuraiPenguinZ,

 

Thanks for reaching out.

 

This has already been reported and the right folks are currently working on it. We can't commit to a timeframe for when this will be fixed, but in the meantime, make sure to keep the app updated.

 

If you need a hand with anything else, the Community is here for you.

 

Cheers 🙂

CarlosEModerator
 
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Ivan
Moderator
Moderator

Hey @SandyNL

 

Help's here!

 

Could you confirm whether this persists after running a clean reinstall of the Spotify app on your device? This will update the app to the latest version and remove corrupted data from previous installations. 

 

If you see no difference after a clean reinstall, send us a screenshot of the tab where you observe these issues. Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue. 

 

Let us know how you get on! We'll be here in case you need any further help with this. 

IvanModerator
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“Music is the wine that fills the cup of silence.” - Robert Fripp

SandyNL
Casual Listener

Hi Ivan,

I did a clean reinstall but the local files still disappeared. If I want to put a song from my local files to a playlist I must search this file in the library. In the old version Spotify numbers and the local files appeared in the search section.

Spotify local files.jpg
Spotify search no local files found.jpg

Ivan
Moderator
Moderator

Hey @SandyNL

 

Thanks for getting back to us with the screenshot. 

 

If the clean reinstall makes no difference for you next thing you can try is checking your hosts file for entries that need to be deleted. Follow the steps described here on how you can do that.  

 

In case this still persists, have a look at this thread in our Community Blog, dedicated to reports from users that experience different issues after the latest update. Here you can get in touch with our Desktop team and discuss the topic with other users. 

 

Hope this helps. Let us know if you have any questions. 

IvanModerator
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If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp
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