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Plan
Premium
Country
UK
Device
PC
Operating System
Windows 10
My Question or Issue
On my PC the play button is disabled for all music. Podcasts still seem to play.
I can play music on my PC through the web browser player.
All other devices are ok.
Solved! Go to Solution.
Hey @benjamin2017,
Thanks for your reply and for the info shared 🙂
Just to confirm, did you follow the steps in this article for a clean reinstall? If yes, please let us know.
On another note, is this happening over WiFi? 3G/4G? Both? Do you notice any difference if you switch the internet red you're using? If possible, you can create a hotspot with your phone. Give it a try and let us know how it goes
Lastly, is this happening on a different Windows OS computer? It’d be awesome if you could check. You can ask for the computer of a relative or a friend to open your account and check.
Keep us in the loop!
Hey there @benjamin2017,
Thanks for the post.
Can you let us know what troubleshooting you've done so far? Also, do songs play if you play them from artist pages, search or a playlist/ album?
Looking forward to your reply.
I have reinstalled the app and cleared the files. That is all.
I have just tried various means of searching, navigating library etc and no won't play anything.
*edit* playlists DO play!
Hey @benjamin2017,
Thanks for your reply and for the info shared 🙂
Just to confirm, did you follow the steps in this article for a clean reinstall? If yes, please let us know.
On another note, is this happening over WiFi? 3G/4G? Both? Do you notice any difference if you switch the internet red you're using? If possible, you can create a hotspot with your phone. Give it a try and let us know how it goes
Lastly, is this happening on a different Windows OS computer? It’d be awesome if you could check. You can ask for the computer of a relative or a friend to open your account and check.
Keep us in the loop!
Just did another clean install and its sorted. Strange because I did do this once before!
thanks.
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