My Playlist's privacy have been reversed and won't update.

[basicmusiclistener]

Hello, 

Plan

Free

Country

Indonesia

Device

Both my android phone application and my PC installation.

My Question or Issue

I had about 7 public playlists on my account, I had decided yesterday to delete (private) a few. However, on my Desktop Spotify app will not update the profile "public playlists" number. It is supposed to be 5 public instead of 7, I tried to see the rest of the playlists, those that were said to be public were labeled as private and those that are private are labeled public.

I had a spare account and decided to check on Spotify Webplayer what my account looked like to another person, it was completely fine. It was 5 public (those that I had allowed). But on both my Phone and Desktop Application viewing my own profile with my account, would show it to be "7 public playlists" and the aforementioned reversal of privacy levels. 

I had already,

- Logged out and logged back into the account

- Restarted both my devices

- Re-downloaded both the application

- Clean downloaded, as in I had uninstalled the app and reinstalled it fresh from the website.

Please help, any advice will be deeply appreciated. 

[unclerk]

Are you sure that no one other than you and your devices are logged in? Try to go to the account page and log out from all of your devices, and change your password, about update dont do it, theres a bug thats so annoying and spotify wont fix it so i prefer you to wait for the next update, other than that delete all of your playlists and at the account page theres a rescue playlists part, rescue the playlists you want. Hope this helps!

[basicmusiclistener]

Hello,

Firstly, thank you so much for replying!

However, I had attempted the 'log out of all devices' method, but when I logged back into my account and viewed my profile the display hadn't changed. Still showing "7 public playlists" with the status of said playlists reversed. Those public being stated as private and vice versa.

Recently I had my friend view my profile from her account, she said that the profile displayed 5 playlists, those being the playlists I had administered to be public before. The problem seems to only affect my account viewing my own profile. 

I am very confused and don't know what else to try, thank you for your help and any follow-up will be greatly appreciated!

[unclerk · Accepted solution]

I prefer you to try customer service, they reply faster (depending on your internet and which country you live in, it can take 1 min to 10 mins, I'm living in Turkey, to me it takes a min to 5 mins) and they have upper class helpers that can help you more efficiently! But i prefer you to wait a bit more so communitys mod can see this post, but if they dont see this post nor they start to give you ineffective or useless solutions, go to customer service, finding an solution can take a hour or two so be sure you have free time.

[Eni]

Hi there folks,

Thanks for getting in touch about this. 

@basicmusiclistener, would you mind sharing your profile with us so we can take a closer look? You can do it by clicking on your display name on the upper right corner of the desktop app > Profile > 3 dots > copy link to profile. 

On another note, could you let us know if the same happens if you log in to your account on the web player? 

We'll be on the lookout.

[basicmusiclistener]

Hihi,

I just resolved the issue with customer service as you advised, they replied very fast and were very helpful. Thank you so so much!

[basicmusiclistener]

Hello,

The problem has been resolved through customer service, thank you so much for your help!

[Eni]

Hi @basicmusiclistener, 

Thanks for getting back in touch and letting us know that.

We're glad to hear that our Support team could help you with this issue. 

If you ever need anything else, we're just a post away.

Have a great day 🙂