My friend feed isn't working, no matter what I try. "Friend Feed Failed to Load" 2021

[yancastaldo]

Plan

Premium

Country

Canada

Operating System

Windows 10

My Question or Issue

I've tried everything I could find online and it still says "Friend Feed Failed to Load". There is nothing wrong with my host files, I've done multiple clean installs, and Spotify Support through Twitter even cleared my offline cache on their end. The friend feature is one of my favourite things about Spotify and I really want this fixed. Does anyone have any advice they can offer? Thanks! 

[_c7r9ivp6-lhi]

Same here. Plan Premium, Country UK, Operating System W10. Please let me know if a fix appears, thank you

[Novy]

Hey folks, 

Thanks for reaching out about this in the Community. 

@yancastaldo, could you ask a friend or a family member to log into their personal account using your device to see if they can replicate this issue? 

@_c7r9ivp6-lhi, would you mind letting us know which troubleshooting steps you've tried? This will help us give you better suggestions. 

Keep us posted. 

[_c7r9ivp6-lhi]

Hi Novy, thank you for your reply. It is now fixed without me having done anything (didnt check for a day as i was working). Previously i tried restarting the application, making sure my Facebook permission had not expired, and checking the hosts file as had been suggested by a user a few years ago. Have a good day 🙂

[Novy]

Hi @_c7r9ivp6-lhi, 

Thanks for getting back to us. 

We're glad to hear that you're no longer experiencing this issue. 

If anything else comes up, you know where to find us. 

Cheers!

[yancastaldo]

Hi there, my roommate tried logging in on my computer and there were no problems for him. I logged back into my account and the same issue persisted. 😞 

[Mihail]

Hey @yancastaldo,

Thanks for getting back to us.

Could you please double check that under Privacy settings in your account page Process my Facebook data is turned on/green? On another note, have you tried resetting your router or connecting to a different network, such as a mobile hotspot? Does that make a difference?

If you have the option it would also help the troubleshooting process if you could log in on another desktop device and check if the Friend Feed loads correctly there.

Keep us posted. We're looking forward to your reply! 

[yancastaldo]

Hi! Yes, process data is on (I toggled it a couple times this week) and I've tried 3 different internets. None made any difference. Thanks! My intuition is it's something that has to be changed backstage for my account and I can't do it, Spotify have to. 

[Mihail]

Hey @yancastaldo,

Thanks for keeping us in the loop.

You can try to create a new account with a different email address or through Facebook and check if Friend Feed updates correctly there. If it works on the new account you can copy your playlists from the old account using the steps here. 

Hope you find this useful. Let us know how you get on.

[yancastaldo]

Hi there. Will I be able to keep the people I am following and that follow me if I do that? Is there a way to transfer it over? If not, I'd much rather wait on a fix from Spotify as it appears to be something multiple people are experiencing. Thanks! 

[Mihail]

Hey @yancastaldo,

Thanks for getting back to us.

When you are logged in the new account you can find the old one using the steps linked above. You can then tap the 'Followers' tab and then hit 'Follow' on all the artists and friends you wish to follow with the new account. Keep in mind that your followers need to follow you back on the new account to see your activity.

Hope that clears things up! Let me know if you have any more questions. 

[jb9595]

Just want to weigh in here and report that I am also experiencing this issue ("Hmm, the Friend Feed Failed to Load" message displayed in friend feed). I've had the same account for years--I have lot of music saved and many followers--so it would be incredibly inconvenient to have to create a new account. Is there a workaround to resolve this issue on my current account without having to create a new one?

[Novy]

Hi @jb9595, 

Thanks for reaching out about this. 

Could you let us know which troubleshooting steps you've already tried?

In case you haven't, we'd recommend performing a clean reinstall of the app as this can help you get rid of any cache that might be causing issues. 

Keep us posted.

[jb9595]

Hi there! I've tried uninstalling and reinstalling Spotify (following these exact steps https://support.spotify.com/bg-en/article/reinstallation-of-spotify/) but the issue persists.

[Novy]

Hi again @jb9595, 

Thanks for your reply. 

In this case, we'd recommend following the steps we previously mentioned in order to perform a clean reinstall. This is more thorough than a regular one and will ensure that no corrupted files from previous installations are causing trouble. 

You could also ask a friend or a family member to log into their personal account using your device and let us know if they can replicate this behavior. It will help us see if the issue is related to your account or your device. 

We'll keep an eye out for your reply.