My music is gone

[scarlett-star]

So, to start off, I use spotify for free. My computer runs on Windows 7.

Now, to the issue. Well, it's actually two issues. The first issue is that music won't play. Only the music from my playlists plays, but nothing else. So, I look online for answers and somewhere I see to uninstall and reinstall. So, the scecond issue, I did it and all my music is gone. I had done an uninstall/reinstall before looking for answers and my music was fine. I didn't do anything different to my computer or account. I don't know why my music dissapeared. Can I get it back? It's all still on the web player, but absolutely nothing plays on that.

[ChandlerG]

i have the same problem ive reinstalled a couple times to try and fix the problem of when i searched any song or album they wouldnt play but i could play my playlists. now since i reinstalled i dont have any music in any of my playlists or any of the public playlists and i still cant search anything, now nothing works at all and im using spotify free

[Mantisentil · Accepted solution]

Hello there @ChandlerG @scarlett-star

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂

[scarlett-star]

oh nvm ur comment changed?? it doesn't say mac no more.

[Mantisentil]

@scarlett-star

I accidently wrote the solution for Mac users. Corrected the steps for Windows users. Ignore the previous one please 🙂

[scarlett-star]

Oh, it worked! Thanks, dude.