My spotify app keeps changing song

[hopetoomuch]

Hi,

My spotify app on my laptop (Windows 11) keeps changing song whenever i click on the progress bar, i already reinstalled the app multiple times but it keeps happening.

But when i use spotify web, it doesn't happen. does anyone know what happen to my spotify app? and how to fix it!

[Alex]

Hi there @hopetoomuch,

Thanks for the post.

In order to look further into this, can you share your current Spotify app version with us, as well as a screen recording of exactly what's happening, since we weren't able to reproduce this on our end.

Cheers.

[hopetoomuch]

My spotify version is 1.2.0.1165.gabf054ab

[ederbrasil]

Estou com o mesmo problema mas no desktop;

[AlejaR]

Hey folks,

Thanks for your replies.

@hopetoomuch, thanks for the video you kindly sent us. Did you notice if this started to happen after a specific event, such as an OS update? If yes, please send us the details.

On another note, did you notice if this is happening on a different device? Is it happening on the web player? It'd be awesome if you could check. 

At the moment, it's possible to download the app from both the Microsoft Store and our Web page here. So in this case, if you install the desktop app from the web page, try to uninstall that version and try installing the one from the Microsoft one or vice versa.

@ederbrasil, we hope you don't mind us answering in English as this is the official language of the forum. That being said, can you let us know the exact make/model and OS of the affected device along with the Spotify version you are currently running?

On another note, can you confirm if you notice any difference by reinstalling the app on said device? You can do it by following the steps of this article. it'd be awesome if you could share with us a video recording of what you're mentioning. You can attach the video in your next reply in mp4 format, or you can also upload it to YouTube or Google drive and make it public, so we can visualize them.
 

Keep us in the loop!

[teuzin]

Hi, AlejaR!

The same happens to me and another friend, in the website version and in the Microsoft Store version. but in the web player version i can skip in progress bar the music normally.

I use the latest version of Windows 11 Pro (build 22621.900), but since the previous one the same thing happens.

[hopetoomuch]

i already tried downloading the app from windows store and spotify website, but it does the same.

but this isn't happening on web player, only on spotify desktop app.

i don't remember when was this starting to happen.

and this it my windows specifications:

Edition Windows 11 Home Single Language
Version 22H2
OS build 22621.819
Experience Windows Feature Experience Pack 1000.22636.1000.0