New update interface

Reply

New update interface

user-removed
Not applicable

What's up with the new Windows desktop app interface?

 

Scrolling through playlists or albums is slower than ever, as the songs take 2-3 seconds to show up as you scroll up or down. Also, the new "sticky" menu at the top isn't fluid enough, it looks very awkward whenever it appears or disappears.

 

Please fix this asap, it gets really frustrating after some time.

 

 

5 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @user-removed, and welcome to the community. 

Hope you’re doing great!

 

I’m sorry to hear this. I’d recommend doing a clean reinstall of the app, to see if that helps.

 

If that doesn’t help, please send me a screenshot of what you’re seeing or any error messages (make sure to hide sensitive info when posting to the community)

 

I look forward to your reply! 🙂

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable

Hello, thank you for the reply.

 

I tried reinstalling Spotify but it didn't change anything.

Here's a short clip to show how awkward the interface looks when scrolling.

 

Thank you for your time!

 

Billy-J
Rock Star 24
Rock Star 24

Hey, again @user-removed.

 

Thanks for the clip, and sorry to hear that reinstalling didn’t help!

 

Could you send me your current device (the device this is happening on), software version, and app version? Also, make sure that your app is up-to-date.

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable

The device is a Dell XPS 13 9350 and I think the software version is 1.0.99.250.g936eab8d.

Billy-J
Rock Star 24
Rock Star 24

Hey, @user-removed.

 

Could you toggle Hardware Acceleration to see if that helps? If it doesn't let's please try a different reinstallation. The one where you can delete the Spotify folder from App Data.

 

App Data can be accessed by putting %appdata% in the Run window. The Run window can be accessed with Ctrl + R from anywhere.

 

Keep me posted 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS