No Songs saved, not being able to listen to songs, playlist songs gone - Everything is gone

[Kajaru]

Hello!

My subject might sound overexaggerated but it's true. Today I decided to reinstall Spotify because there where a lot of songs that I couldn't listen to in the first place but right after my reinstallment everything went even worse.

My Playlist songs are gone aswell as my songs that I saved in general and when I'm trying to search for a song it can be found but it cannot be played.

I already tried the solutions from similar threads but they didn't help me at all.

Thanks in advance for every answer that goes my way!

[Mantisentil · Accepted solution]

Hello @Kajaru!

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂

[Kajaru]

Thank you this helped me right away!
You saved my day.

[Mantisentil]

@Kajaru

You are welcome! Cheers 🙂