No sound in Spotify for Windows 10 ...

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No sound in Spotify for Windows 10 ...

elmahdi316hd
Casual Listener

Plan

Free

Country

France

Device

Desktop computer

Operating System

Windows 10 

My Question or Issue

Good evening. I encounter a problem on Spotify on my main computer which is on Windows 10: No sound on the software, no matter what music I select, despite a clean uninstall and reinstallation. Other Windows sounds work without any problems. On my second Windows 10 computer which is also on, Spotify works perfectly. It makes no sense. A little help would be welcome from all of you, thank you very much, I will admit that I have other things to do than type a complete reinstallation of my operating system ... 'waiting for your answer, good to you and good evening.

2 Replies

elmahdi316hd
Casual Listener

Hello ! Up please ! I'm need your help, thank's ! 

Elena
Moderator
Moderator

Hey there @elmahdi316hd,

 

Thanks for reaching out to us and welcome to the Community. Don't worry! Help is on the way 🙂

 

Can you give these steps a try and check if the volume of the app is muted?

  1. Click on Volume in the taskbar.
  2. Open volume mixer. The Spotify app should be shown there.

It's also a good idea to make sure that your sound drivers are up to date with the steps here.

 

If you get an error message when you try playing music, you can send us a screenshot of it. We'll investigate this further.

 

Let us know how it goes. If you have questions, you know where to find us.

ElenaModerator
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