No sound when using Audioquest Dragonfly Red

[stephen_dettke]

Plan

Free

Country UK

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows PC

Operating System Windows10

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue I have no sound when using the Audioquest Dragonfly Red DAC and Spotify. All other players work correctly with this set up, eg Window Media player, Youtube, Amazon Music etc.  I am using a Windows10 PC only, nothing to do with IOS or Sonos.

[Sebasty]

Hey @stephen_dettke 

Does Spotify appear to be playing, just not putting out any sound?

I  suggest taking a look at the app volume mixer which you should find when right-clicking the speaker icon on Taskbar.

If you find Spotify muted in there, unmute it and restart Spotify.

If Spotify is not muted, thy muting it, then unmuting and restarting Spotify.

Also, ensure your Dragonfly is set as a default playback device.

Let me know how you get on 🙂

[stephen_dettke]

Hi Sebasty (Rock Star 16)

Thanks for taking the time to help me, in fact it turned out to be the
setting in Advanced Sound Options in Windows 10, for the Spotify app it
defaulted to the internal sound card, once I changed this to Audioquest
Dragonfly it worked perfectly.

Rgds

Steve