One of my playlists isn't loading.

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Re: One of my playlists isn't loading.

Peter__
Community Legend

@spotifinator wrote:

i do hope so.

But why is the web browser client not even showing that playlist? shouldn't that just be a software client problem?


If the playlist didn't go into sync properly with the server in the desktop client after changes or when it was being made (there is a known issue) then it wouldn't appear on any devices. Fingers crossed the update hits your computer soon! 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: One of my playlists isn't loading.

spotifinator
Regular

Bad news!

Today spotify updated itself to a new version.

But still that playlist is shown as "loading"...

 

system:

mac osx 10.8.4,

latest spotify client for mac (0.9.2.18).

 

 

:-(

Re: One of my playlists isn't loading.

Peter__
Community Legend

@spotifinator wrote:

Bad news!

Today spotify updated itself to a new version.

But still that playlist is shown as "loading"...

 

system:

mac osx 10.8.4,

latest spotify client for mac (0.9.2.18).

 

 

:-(


That is not what we wanted to hear :( my apologies! 

 

This might require a little further digging in that case, can you drop the technical support team an email using the online contact form too, they might have some more bright ideas! 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: One of my playlists isn't loading.

spotifinator
Regular

Done.

Fingers crossed.

Re: One of my playlists isn't loading.

spotifinator
Regular

So far no answer received.

 

AND now i'm not even get songs from other playlists. Only songs, saved "offline" on hard drive are playing. 

 

STRANGE!

Re: One of my playlists isn't loading.

Peter__
Community Legend

Can you post your case number from when you got in touch (its in the first automated email) and I will ask someone to put a chase on it for you? 

 

Also, there are currently some ongoing issues:

https://twitter.com/SpotifyStatus/status/346570514053079043

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: One of my playlists isn't loading.

spotifinator
Regular

Spotify Support Case # 00751958

 

Thanks in advance.

Re: One of my playlists isn't loading.

Robbie
Spotify Legend

Thanks for sending this to us. Someone will reply to your email as soon as possible.



Check out how we're doing: @SpotifyStatus

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Re: One of my playlists isn't loading.

spotifinator
Regular

Just to keep you informed:

 

My latest spotify client for mac 0.9.2.18 hast just been "updated" to version 0.9.1.53.

Looks like a downgrade to me - unfortunately no improvement on that playlist topic yet.

Re: One of my playlists isn't loading.

spotifinator
Regular

Hey there.

 

I just received an E-Mail with instructions on how to reinstall Spotify because of changes that where made to my playlists.

 

So i did that whole delete-and-reinstall-thing as mentioned here:

https://support.spotify.com/de/learn-more/faq/#!/article/reinstallation-of-spotify/

 

The result was:

- no more offline songs (everything i want to listen to offline > re-download)

- that particular playlist is still in with "loading..." and not a single song.

 

I'm quite disappointed. :-(

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