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[PC-App] Musik hängt, kein Ton

[PC-App] Musik hängt, kein Ton

Plan

Premium

Country

Germany

 

Device

PC App

Operating System

Windows 10

 

My Question or Issue

Moin.

Wenn ich in der Desktop-App Musik an mache dann habe ich nicht selten das Problem, dass er zwar die Sekunden des Liedes runterzählt, ich aber nichts höre. Irgendwann kommt dann für ein paar Sekunden (wirklich nur so 2-3 Sek.) ein Ton und dann wieder nicht mehr. Das Problem habe ich auch im Webplayer, in der Handy-App aber bisher nicht. Neuinstallation hat nichts gebracht und die Streamingqualität steht auch "nur" auf Normal.

 

Kann mir da zufällig jemand helfen? So macht das Hören nämlich keinen Spaß und dafür dann Geld auszugeben auch nicht.

Reply
1 Reply

Hey @Elinya,

Thanks for posting and welcome to the Community! We hope you don't mind us answering in English as this is the official language of the Community.

 

We understand that the you've experienced issues with streaming from the Desktop app and web player on your PC. Is this still happening for you? You've mentioned that you've already reinstalled the app, however we believe it's worth making once more a clean reinstall, as described in the linked article. This process is more thorough than the usual one and resolves possible cache-related issues caused from data leftovers from previous installations. See if this will make any difference for you.

For the web-player we can recommend to try using it again in an incognito window of your browser to see if this will resolve the situation. You can also read more tips for bettering the web-player experience here.

Hope this helps. Let us know how you get on.

Kiril Moderator
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