Help Wizard

Step 1


PC has no internet, now i cant play music

PC has no internet, now i cant play music







Operating System

Windows 7


My Question or Issue

I have no internet access to my pc, havent for a month. I need to listen to music on my pc. All 78gb have been greyed out, i cant listen to any of my downloads. I will not be able to get internet access to my pc.


I listen to music 12 hours a day, 8 of which is on my phone, connected to the internet, but even then now i cant listen on my pc.


I pay for this service with the expectation of listening offline. I dont pay for a service just so i can download songs that i still need internet access to listen to.


Is there anything i can do to make it work?

1 Reply

Hey there @lfedo21


Thanks for reaching out to the Community about this. 

In order to keep your Premium subscription uninterrupted you need to go online once every 30 days. This is so Spotify can check your Premium’s still active and count plays to compensate artists.


If you don’t go online with Spotify at least once every 30 days, any tracks you downloaded for offline listening are removed from your device.


Hope this helps. Let us know if you have any more questions. 

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