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Play/Pause, Skip, and Shuffle Controls Gone

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Play/Pause, Skip, and Shuffle Controls Gone

cocobeanz19
Casual Listener

Plan

Premium

Country

United States

Device

HP Stream 14"

Operating System

Windows 10

 

My Question or Issue

Recently, the bottom bar (that contains the play/pause, shuffle, skip, etc buttons) has disappeared. I figured out that zooming into the max allows it to be seen at the very bottom of the screen but I can't figure out why it doesn't show up when the zoom is set to normal. 

Screenshot (12).png
Screenshot (11).png
5 Replies

Re: Play/Pause, Skip, and Shuffle Controls Gone

Novy
Moderator
Moderator

Hey there @cocobeanz19

 

Thanks for reaching out about this in the Community, and welcome 🙂

 

Would you mind letting us know if you've already tried performing a clean reinstall of the app? This is often an overlooked step, but it can be helpful to get rid of any corrupted files that might be causing issues. 

 

If this doesn't do the trick, could you ask a friend or a family member to log into their account using your device to see if they can replicate this issue? 

 

We'll keep an eye out for your reply.

NovyModerator
 
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Re: Play/Pause, Skip, and Shuffle Controls Gone

cocobeanz19
Casual Listener
Sorry for not mentioning it earlier but I tried a clean install twice. I
don’t think I have a friend or family member who could log into their
account on this device. Is there anything else I could do to help?

Re: Play/Pause, Skip, and Shuffle Controls Gone

Jeremy
Moderator
Moderator

Hey there @cocobeanz19,

 

Thank you for your reply.

 

Can you create a new free account and see if the issue persist? This will help jus understand if it's account related or not.

 

It would also be great if you can let us know which version of the app you have?

Keep us posted 🙂

Cheers!

JeremyModerator
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Re: Play/Pause, Skip, and Shuffle Controls Gone

cocobeanz19
Casual Listener
Just checked and I'm on version 1.1.54.592.gc0b20638

I also created a new free account and the problem still persists.

Re: Play/Pause, Skip, and Shuffle Controls Gone

Ver
Moderator
Moderator

Hey @cocobeanz19,

 

Thanks for keeping us in the loop 🙂

 

It sound like this could be a device-related issue. Could you share with us what version of the app you're using? In case you're using the one from our website, you can download the app from Microsoft Store to see if anything changes.

 

We'd suggest you also try running the app as administrator. Are there any changes?

 

Keep us posted! We'll be right here if you have any questions.

VerModerator
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