Playlists appear empty on desktop app

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Re: Playlists appear empty on desktop app - Status changed to: Under investigation

Jemi
Spotify Legend

Hey everyone,

 

Thanks for the info you've provided so far. The right teams are still looking into this.

 

In the meantime, try the following:

  • Log out > Restart desktop > Log back in
  • Reinstall app from the website/from Windows Store (depending on device).

After that, remove all lines from their hosts file that are blocking Spotify.

 

  1. If you're on Windows:
    1. Open Notepad as an administrator (right-click - Open as Administrator)
    2. Go to File - Open and navigate to C:\Windows\System32\drivers\etc
    3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
    4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
    5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
    6. If you do find any lines with Spotify, please remove them.
    7. Save your changes and restart Spotify.
  2. If you're on a Mac:
    1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return.
    2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop. 
    3. To open it, simply double-click and it will display the file’s contents in TextEdit.
    4. Check for any entries with Spotify in the address.
    5. If you do find any lines with Spotify, remove them.
    6. Save your changes and restart Spotify.

If it didn't help, let us know and make sure to add a +Vote and let us know when this started, and a timestamp of the last time you saw the issue. We'll keep you updated here. 

 

Thanks!

JemiModerator
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Re: Playlists appear empty on desktop app

jake_2402
Newbie

I have tried everything from the host files to reinstalling and logging out and restarting my desktop, nothing at all has worked. This is pretty frustrating.

Re: Playlists appear empty on desktop app

Sydorios
Newbie

I removed the Spotify handle from the host file and it fixed the problem for me, I had a some trouble removing the Spotify adress from the host file but I copied it to my desktop, changed it there and moved it back to system32/drivers/etc folder, and everything was working again after restarting Spotify.

Re: Playlists appear empty on desktop app

johan18
Newbie

It's because of the hack program to hide adds. Disable that and it's gonna work. 

Re: Playlists appear empty on desktop app

Joshua72
Casual Listener

 Finally i fix it manually, following de steps and using de Notepad, im happy again.

Thanks a lot.

Re: Playlists appear empty on desktop app

Iseria
Newbie

Thank you. Following using notepad to remove the spotify line from the hosts file fixed it. To anyone having problems with administrator permissions when editing the file, copy the file onto desktop, edit it there and drag it back in to replace the original. That was what worked for me

Re: Playlists appear empty on desktop app

LuisEnRod
Gig Goer

Hey guys. I’m on premium on an iPhone 8 Plus. I’ve been having this same issue since Tuesday, but it’s not on my desktop, it’s on my phone. I have another iPhone in which Spotify works perfectly and it works perfectly on my laptop as well. The issue is my phone, which is what I mostly use to listen to my music. All my playlists are empty, so is all my music. I’ve reinstalled the app many times, logged in and out, I even restored my phone to factory settings and nothing. I haven’t found a solution to this on iPhone, so if anyone’s having a similar issue, please, do let me know. 

Re: Playlists appear empty on desktop app

Nopeinc
Casual Listener

I don't have a host file or an etc file for that matter

@Smexyskeletor wrote:

I FOUND THE SOLUTION!!!!

It even got my friend's activity tab working, that's been dead for months!

I recommend checking your hosts file for any Spotify-related entries.
The file is capable of redirecting traffic for addresses it contains, so it can break Spotify app when it contains Spotify addresses.

 

It's easy to check and edit, you'll need admin rights:

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.



Re: Playlists appear empty on desktop app

Nopeinc
Casual Listener

Nevermind, I fixed it. Apparently show hidden folders was disabled for some reason.

Re: Playlists appear empty on desktop app

nukeysenpai
Casual Listener

The notepad thing didn't work for me. It doesn't let me save it even though I opened as administrator.

Browser version also doesn't work; can't play any songs but my saved songs at least show up. Only mobile app will play any music. feels like an elaborate ruse to force me to buy premium.

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