Playlists appear empty on desktop app

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Re: Spotify Not Working At All

shomii
Newbie

i have the exact same problem. I've reinstalled multiple times. its using the app and chrome, none of them work. i've reinstalled from windows store and from the website. some songs didnt work, reinstalled, now nothing works

Re: Spotify Not Working At All

Evan_23_
Regular

This still has not fixed it, nor on the program itself.

Re: Spotify Not Working At All

Evan_23_
Regular

Did you find any fix at all with the problem?

Re: Playlists appear empty on desktop app - Status changed to: Under investigation

Moderator
Moderator

Hey everyone,

 

Thanks for reporting this! The right teams are now looking into this.

 

If you are experiencing this issue, could you first try the following:

  • Log out > Restart desktop > Log back in
  • Reinstall app from the website
  • Reinstall app from Windows Store

If none of the above works, please add your vote (+VOTE) to this thread.

We will keep you updated on this.

Have a good day!

DaisyModerator
 
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Re: Playlists appear empty on desktop app

KMOX4
Roadie

Can it be because of my ezblocker?

Re: Playlists appear empty on desktop app

Rock Star 21
Rock Star 21

Probably yes, @KMOX4. Try disabling it and let us know if it helps.

BittencourtRock Star 21
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Note: I'm not a Spotify employee.

Re: Playlists appear empty on desktop app

zacharysettle
Roadie

Same issue. Have tried every troubleshooting step in this thread, same steps recommended by @SpotifyCares in DM on twitter. Playlists appear normal and music streams just fine on my iPhone app and my Mac desktop program, but the program on Windows 10 on this computer is so broken. Playlists are empty, and NO SONG anywhere on Spotify will play at all.

 

Incredibly frustrating...especially since there is so little support, and no hope of any compensation for being unable to use the service.

Re: Playlists appear empty on desktop app

HeckMyFrick
Newbie

I do believe I found the solution to the problem. I was having the exact same issue, all of my saved songs were gone from both playlists I had made and playlists made by Spotify, as if all the music in the world had disapeared.

 

Here is what I did to fix the problem, as my Spotify works perfectly fine now:

1. Press the windows key and type in spotify (or you could probably just find it on your desktop - if so skip to step 3)

2. Right click on OPEN FILE LOCATION

3. RIGHT-click on the program and left click on PROPERTIES

4. A tab should open up titled SPOTIFY PROPERTIES, with six subtabs labled SECURITY, GENERAL, DETAILS and etc.

5. Select the COMPATIBILITY tab and highlighted in blue is a button labled RUN COMPATABILITY TROUBLESHOOTER.

6. The troubleshooter should run you through the rest!

 

Again, what this looks like:

Spotify.exe -> Properties -> Compatibility -> Run Compatibility Troubleshooter

 

Hope this works for y'all like it helped me!

 

Re: Playlists appear empty on desktop app

Rock Star 21
Rock Star 21

Hey @HeckMyFrick, thanks a lot for sharing this!

 

I'm sure this will help the other users here :)

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Playlists appear empty on desktop app

August20
Newbie

I had the same problem. The solution for me was is in the hosts file. Search in google how a hosts file should look like copy it and go to your hosts file on your computer, open it with i prefere notepad++ delete whats in there and paste what you copy. I hope it works for out too.

 

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