Premium - Crackling, Stuttering


Re: Premium - Crackling, Stuttering

This started happening to me on my LG v10 and I use Spotify as my primary source of music in my car. My car is a 2016 with no aux all media is connected via BT. I thought is was my phone and replaced with a brand new LG G6, clean download, brand new phone..same darn issue. If this cant be fixed ill pay for a subscription elsewhere with another service

Re: Premium - Crackling, Stuttering


Same here. Tried external sound card or regular jack.

My power managment is on "high performances".

Even without any other program and low CPU usage in CTRL + ALT + DEL.

Always crackling...

I have no clue and I never used bluetooth headphones...

Tried reinstall / driver update...


Sorry guys.

I had crackling everywhere, not only Spotify. So this is not a spotify issue.

It seems it was my capture card software for HD60-s. I reinstall it and it's fine now.


I'll update if needed ;)

Re: Premium - Crackling, Stuttering

Casual Listener

This worked for a minute for me, but the crackling came back unfortunately. 


Re: Premium - Crackling, Stuttering

Casual Listener

My Realtek audio driver seemed to be the issue on my PC. (I was getting crackling on desktop app, web app, but never on my phone).


For me, the only thing that worked permanently (uninstalling/reinstalling did not work long-term), was rolling back my audio driver for my headphones/speakers to the native driver.
1. Open the Device Manager (type devmgmt.msc in the Windows search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio". Target the specific device you are trying to prevent crackling on (Headphones, Speakers, etc).
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" or "Generic Audio Device" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver). 
10. Restart the laptop if prompted. If not prompted, then no need to restart.


After this discovery, I'm going to try to reach out to Realtek support to see if they can clarify if this is just a compatibility issue between the driver software and Spotify.

Re: Premium - Crackling, Stuttering


I am using a Dell Inspiron laptop -- After failing to stop stuttering with many recommended interventions, problem was solved when I right-clicked on the Spotify icon on desktop, and clicked on "Troubleshoot compatibility" -- "Start Program", etc.    The Spotify program would not start from within that box, however, when I went back to the desktop icon, and opened it again, the persistent stuttering had vanished, and it continues to work well.    

Re: Premium - Crackling, Stuttering


One alternative: I would suggest restarting your computer or device and if that doesn't work, log on to the website and launch the web browser version. It worked in the web browser when the application failed to deliver.

Re: Premium - Crackling, Stuttering


I had all the same issues and tried everything in this, and other threads. Youtube/Media Player fine. Then I noticed that my PC wasn't keeping correct time. I searched loads of threads on that too and tried literally everything suggested to no avail. Two weeks of tearing hair out!!!!

My Kaspersky Internet Security was also a few days away from expiry.

So, I've renewed Kaspersky, rebooted and now the time is correct and Spotify is working again.

Just checked everything else...soundcard driver is still the same (Intel SST Audio Device (WDM), Spotify settings.. crossfade is on, no proxy, hardware acceleration is off.

Could it be Spotify has an internal clock, not syncing with Windows clock, and by renewing Antivirus fixed it? So I would say not neccessarily a Spotify fault, but they ought to make it as resilient as YouTube/WMP especially as they're charging a subscription for it!!

Re: Premium - Crackling, Stuttering


I have exactly the same problem. Fine playing the same audio in QT but terrible in Spotify as is all other audio, local or streamed. Spotify is currently unuseable on my mac. Have tried re-install to no avail!

Re: Premium - Crackling, Stuttering


Please check the problem with sound distortion on track 'I got the news' from Aja allbum by Steely Dan


There you can easily hear Spotify's problem between . 2:15 a 2:21 seconds.


link to the song 


Do you know the cause of this problem? More and more I come across such little problems like clikcs, drops, distortions and they do not have anything common with the audio devices or internet connection, settings, etc  beacuse you can hear these problem by everyone on specific songs in specific time frame like I showed in this track 'I got the news' from Aja allbum by Steely Dan

Re: Premium - Crackling, Stuttering

Casual Listener

Thanks fo rthsi post. Its amazingly annoying interference, in my case caused by charging my Monster Clarity sound box (a very good product btw). Wasnt like this in the old days!! MGE