Queueing songs outside of "queue" list is buggy.

[dudemanxx]

Setup is Windows desktop app controlling playback on an Android app. I often find myself queuing songs to spice up a very long playlist that gets recycled. Often I'll need to queue a song and place it further down the list, wedged in-between non-queued "Now Playing" songs instead of simply up next. When attempting this, it seems that Spotify DOES manage to queue the song properly for playback, but the controlling device does not register this action visually. What SHOULD happen is that the song remains visible in its new position among the "Now Playing" songs, then plays like normal. What happens currently is that the song vanishes when moved outside the "queue" list and into the "Now Playing" list. The song will typically play just fine, but the controlling app (Desktop) will remain visually frozen on the previous song @ completion, only functioning properly after the queue'd song is over.This seems to be a bug so I'd like to see it addressed at some point.

update: Issue is not solved but has been acknowledged by Spotify

[Novy]

Hey there @dudemanxx,

Thanks for reaching out here in the Community. We moved your post out of the Ideas section as it fits better in the help boards.

We'd first recommend performing a clean reinstall of the app if you haven't already. This is often an overlooked step, but it can be helpful to get rid of any cache that might be causing trouble. 

If this doesn't do the trick, would you mind sending over a video where we can take a better look at this behavior? You can upload it to your next response by using the Insert Video option in the post editor, or you can upload it to Google Drive and send a link to it (make sure to give it the relevant permissions so that we can watch it from our end).

It'd also be helpful to know the exact app version you're currently running on your Windows computer. 

We'll be on the lookout for your reply.

[dudemanxx]

Hi. Thank you for the quick response.

The windows app version: Spotify for Windows (64 bit)
1.2.38.720.ga4a70a0e

A clean install was performed on both the windows client and android
client.

Please let me know if these iCloud links work- I'd like to avoid google if
possible. If not, I'll upload later and get those to you.

The first link is a video showing the act of queueing a song and moving it
out of the queue list into the now playing list.
https://share.icloud.com/photos/0f5e5aSoRZF4jpRWMcXVkwC0g

The second link is an image of the queue'd song being present on the
playback device, the android client.
https://share.icloud.com/photos/053N4UakT7VEx47QsW_tHesMA

This third link is another video showing the Windows client lockup that
happens when the hidden queue'd track begins playing.
https://share.icloud.com/photos/05aUs9PQBkANcfO-sLLcmatvA

I am including a 4th link, a video showing a problem not mentioned in my
post, which is that queueing functionality ceases to work properly during
this lockup. https://share.icloud.com/photos/0e8yrJl-yen26KSqFyPPN-hFg

The quality doesn't look great on these so if it's tough to make out what's
happening I'll try again with just photos or god forbid attempt screen
recording on both devices. Hopefully it's clear enough what's happening
from these.

Thanks for your time and attention.

[Vasil]

Hey @dudemanxx,

Thank you for all the links!

Unfortunately, we don't have access to iCloud on our end, so we can't really open them.
An alternative to Google Drive would be a YouTube video upload with public access / posting directly on the forum as an attachment.
However, do keep in mind that the file size limit of Community attachments is 5MB.

Thanks! We'll be on the lookout 🙂

[dudemanxx]

https://drive.google.com/drive/folders/1EbhN2rMLWh74nKK9a8fyakINnU_bdVW8

[Yordan]

Thanks for the screen recordings @dudemanxx!

We've gone ahead and forwarded this to our tech team who'll investigate further. In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

Cheers 🤘

[AlejaR · Accepted solution]

Hey there @dudemanxx,

Thanks for all your replies and for the info shared.

We really appreciate the time you take to report this, all the info helped us a lot. We can confirm the right team is aware of the inconvenience and is currently looking into this. We're planning improvements to the queue, but we don't have further information about when it is going to change.

Hope this clears things up. If you have any questions or need a hand with anything else, we're always a post away.